Historical 2-family house "Il Brichetto", renovated in 2021. 2 apartments in the property. 3 km from the centre of Mondovì, in a quiet, sunny position. For shared use: large garden 6'000 m2 with plants and trees. Garden furniture, barbecue. In the house: storage room for bicycles, storage room for skis, washing machine (for shared use). Parking at the house. Bus stop 500 m, railway station 3 km, outdoor swimming pool 6 km, indoor swimming pool 1 km. Nearby attractions: Santuario Vicoforte 8 km, Mondovicino Outlet Village 7 km. Well-known ski regions can easily be reached: Prato Nevoso 23 km, Frabosa Soprana 15 km, Artesina 21 km. "La Quercia", 3-room apartment 80 m2 on 1st floor. Comfortable and modern furnishings: living/dining room with 1 double sofabed and satellite TV. 1 double bedroom. 1 double bedroom with shower/bidet/WC. Kitchenette (dishwasher, 4 gas rings, microwave, electric coffee machine). Shower/bidet/WC. Heating. Heating available only from 15.10. to 15.04. Facilities: iron, children's high chair, baby cot, hair dryer. Internet (WiFi, free). Please note: 1 pet/ dog allowed. Smoke alarm, fire extinguisher. IT004130C27CYG2EW9
WWan LeeI came with my friend and we booked the largest room, everything is good there. The breakfast is wonderful, but please note that the Wifi signal is not good there, as the Wifi is from the office to serve the whole building visitors.
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.