巴淡島農薩夢帝國度假村擁有豪華的三層別墅,別墅設有俯瞰私人海灘區的落地窗。飯店提供從Tanah Merah渡輪碼頭到Nongsa Point的私人遊艇接送服務,也提供私人室外泳池和免費無線網絡連接。 簡約的現代住所均配有優雅的深色木傢俱陳設、平面電視和iPod基座,享有大海美景。每棟別墅都設有屋頂露台,顧客可以在那裡欣賞南海的日落美景。別墅擁有設備齊全的廚房和帶齊全設施的浴室。 巴淡島農薩夢帝國度假村位於Nongsa,坐落在巴淡島東北部海岸,距離Nongsa Point渡輪碼頭有5分鐘車程,距離Nagoya市中心有45分鐘車程。飯店提供從Nongsa Point到飯店的免費接送服務。 許多世界一流的高爾夫球場距離飯店不到3公里。顧客可以在Spa內享受放鬆身心的按摩、打網球或使用燒烤設施。旅遊諮詢台提供外幣兌換服務和汽車出租。飯店可以安排額外收費的機場接送。 TADD’s餐廳四周環繞著鬱鬱蔥蔥的植被,並可欣賞到海景,供應亞洲和西方特色美食。顧客還可以在飯店內的酒吧享用飲品,或在舒適的客房內用餐。
「Thanks to the frontline staff: Cinthya. Ramadhan & Ryan (buggy team), and Sahrul (front desk via WA) your service was truly the saving grace of this stay. The maintenance team also responded promptly to some minor issues.
We appreciated the upgrade to a 2-bedroom hilltop villa with a serene view. Breakfast was a highlight: roti jala was tasty, fish noodle soup flavorful, salad and cold cuts were a nice touch, and the jamu shots were a great bonus.
For the premium price Montigo charges, the villa’s facilities don’t match. Many parts are worn out, and basic items like a microwave or simple utensils are missing, issues that have been raised by other guests before, yet management doesn’t seem to act.
One incident on 30 August at breakfast also needs attention: at the fish noodle counter, there was no queue. After the lady in front of me got her two bowls, I asked the younger male staff with glasses for one bowl ('mie nya satu') and pointed at the bowl and showing 1, as there was 2 bowls of noodles were already prepared and just needed soup poured in. Instead, he looked at me, took a plate of food, and literally walked away mid-service, while I was waiting and the older regular staff was busy preparing mie goreng. Thinking he’d return or serve another customer, but he disappeared into the kitchen. I stood there, waiting to be served. I sympathize the older regular guy preparing the mie goreng as he had to multi task and serve me, instead of the younger guy helping his colleague and also serving me. It was a fast one but yet the younger guy rather leave customer waiting and he disappeared straight to the kitchen with a plate. (I wonder if it’s for him or for kitchen staff?) This may seem small, but it leaves a bad impression on guests. I strongly urge management to review this specific incident and coach that staff, so it does not happen again, unfortunately i didn't see his name, he was wearing black thick rimmed glasses.
In short, Montigo resort has genuinely great frontline/service staff who try their best, but upper management needs to step up: refresh the villas, provide basic amenities, and ensure service quality and building maintenance match the “luxury” price tag. As it stands, overall feels overpriced for what is delivered.」