SpringHill Suites Prescott

It was the worst place we've ever been to. They didn't show up to clean our room the second day until we were ready for bed. We had to ask for clean towels for the next morning. The fire alarm went off both nights. The second night it happened three times! We couldn't get back to sleep for a long time. We were charged $5 a night for parking. The hotel is in a shopping center, and we could have parked almost as close for free had we known.

first room we got had a gnat problem. front desk seemed to be aware of it and moved us to a different room. we asked for the room to be cleaned one day and the sheets were not clean - had to have housekeeping come and change the sheets. we asked for more coffee when they came to do the sheets but they didn't bring more coffee. the daily breakfast was so-so. other than that, we enjoyed the stay. front desk personnel were awesome.

The place is nice and clean. I had no issues except that there was a 5 dollar a day parking to use their own parking lot. This was not disclosed on ********** site. Only found out because there was a little sign printed on copier paper at the desk. Not a big deal but not disclosed before arrival. And they did not know what car i had so anyone could be parking there for free if they were not a guest.

The hotel rooms are nice and clean, on-site parking ($5 per night), close to downtown Prescott (5 minute walk). Nice breakfast. Warm and clean indoor pool. The biggest issue is on Hotel.com it says there is a Pet Deposit of $75 per stay and a $20 charge per night per pet. The hotel changed the price to $75 per night - can't do much once you are at the hotel with your pet. The front desk lady did give us a discount but it was double what we expected. I don't think it is right to change the price on fees and say "3rd parties don't know our fees so we will not honor that".

We did not see any signs nor were we told about a parking charge. Due to the price of the room, I do not feel that it is fair to charge to park in your lot!!

The breakfast for 2 was nothing like what the site posts. Animals are allowed....but the urine smell is masked. the carpets are so dirty.

Always a good experience at this location. We’ll be back.

Wonderful hotel to stay in. Clean, clean, clean. The room and hotel was very clean. Beds are comfy. Rooms are roomy and breakfast is GREAT!!!