堪薩斯城鄉村俱樂部廣場希爾頓飯店(Hilton Kansas City Country Club Plaza)

Decent hotel, but night service staff was terrible. We called the hotel on our way knowing we were going to be checking in late (1:00am) with three children, one being an infant needing a crib. Upon getting to the room, there was no crib. I called the front desk and they told me that no housekeeping personnel was present and wouldn’t be until 8:00am. The employee told me they would not be able to fulfill my request even though we had called many hours before to request it. The next day we woke up and got ready and phoned down again, asking for the crib. They advised they would bring one up while we went out on our adventures for the day. We did not return until 11:00pm and once again. There was no crib. Upon calling down again, it was the same story. No one was there to bring us a crib. Their excuse was they got busy and couldn’t complete the request. Our infant spent the first two nights on a makeshift bed on the floor. The third day we finally received a crib it was dirty, did not provide crib sheets. Our friends also traveled with us, there air conditioning was not working and their room was incredibly hot. This was also never fixed and they said the hotel was booked to capacity and there was anything they could do. In our downtime they had to hang out in our room since their room was unbearable to be in during the day. This is not a below average hotel and we paid over $200 a night for this hotel in a nice area, but our stay was really poor due to these issues.

Thought room was larger for name, pics and cost. Joke of a room. Patio doors broken , almost impossible to open without brute force , tiny mini fridge, bathroom doors don’t lock, sweat shop sleeping in king room with doors closed and ac on 66. Foyer ac was going but bedroom ac feeds bathroom and doesn’t cool bedroom with door closed. I thought I read two bathrooms but it’s one with dual entry. Was a zoo with too many people, some dude got on elevator with a dog and cigarette in mouth escorted by hotel staff. Hotel staff complained about how dirty floors were and was right. All but one valet guy were useless. Valet folks not there or had no what to do. I had to explain a to him that I just wanted my already valet car remarked post concert. Started to right me a ticket so I stopped him and show my ticket agin stating I just need you to park the car. Handed him a $20 tip. Asked if he could do that. The valet text service is sweet and took minutes to get. That was perfect. It’s an old Hilton with some nice finishes. Maybe just over in by abnormal. Road for the night. Would get that room again tho.

La atención en carpeta muy buena, incluso una recepcionista hablaba español. Pero no estaban actualizados sobre los precios del desayuno, un poco elevado respecto a la oferta. En general muy buena estancia.

When checking out, nobody asked about our stay. Couldn’t change temperature in the time and it was freezing cold! No water pressure in the shower. And there was sun and moon glitter stuck in the carpet in multiple places, plus straw papers wadded up on the floor.

No limpian las habitaciones a pesar del costo

The night front desk staff were so beyond helpful even the security. The only things that I didn’t like were the breakfast staff weren’t very helpful I waited so long to be able to pay and I was confused regarding how the process worked I didn’t know I had to pay for breakfast I was never told and entire time it wasn’t so easy to get their attention or get help from them after I found them. Lastly my room door to get out I got stuck in the room the door jammed in me I couldn’t get it to unlock and open.

Tv didn’t work on the first room and it has some plumbing problem when someone in different hotel room flushed there toilet it gurgled into my bathroom sink and to top it off someone broke into my car in the parking garage at the hotel

Friendly staff. The buffet was good. However, turkey products should be an option. Everyone does not eat pork.