斯邁拉多飯店(Hotel Smeraldo)

我的妻子被家庭經營酒店的非常咄咄逼人的“維修工/部分業主”跟踪並大喊大叫，當她禮貌地解釋我們的空調漏水時，他變得非常不安。鑑於她半夜起身去洗手間時在地板上滑倒，她仍然謹慎而友善地處理整個問題。她立即​​讓他們知道她沒有受傷，所以他們不會感到威脅，而他們的第一個反應（最年長的男主人）是責怪我們打破了它！ （我們從來沒有碰過設備，它是一個遙控器。） 然後年輕的男主人竟然厚顏**地靠近我的妻子並對她大喊它沒有壞。她試圖走開，但他繼續大喊大叫，儘管她多次要求他停止跟蹤她，甚至告訴他他嚇到了她（她真的在發抖）。她甚至沒有要求他們退還我們的錢！我們只問他們是否可以修好，這樣我們就不用換房間了。你好！我的妻子摔倒了，可能受了重傷，但我們仍然很好，儘管在這次可怕的破壞、悶熱的房間和巨大的滴水噪音之後整晚都沒有睡覺！更糟的是，他們還指責她撒謊，繼續對她大喊大叫，並要求我們離開！被罵騙子後，她說她有視頻，他們都不肯看。這個地方空無一人，因為消息傳開。在閱讀了他們對另一位評論者的刻薄回應並讓對方聽起來很難相處後，他們可能會再次這樣做以回應我們的帖子。我向你保證，我們很友善、乾淨，並且一有機會就表達感激之情。付完帳單後，他們意識到他們忘了為我們的晚餐收費，並要求我們回到裡面 - 我們照做了。當時我老婆就說，既然我們經歷了這麼糟糕的經歷，現在我們沒有地方住，你就把我們趕出去，你為什麼不做點什麼，蓋住餐廳呢？他們不說是或不，立即威脅要報警！我們從來沒有說過我們不會支付晚餐費用！ （雖然現在回想起來，我應該堅持不付那一晚的錢）儘管沒有在不安全的地方睡一整晚，並且受到威脅，我們在離開之前支付了所有賬單，如果他們說相反的話，我會把收據寄出去。 😢

但裡面已經過時了。一切都感覺很舊，特別奇怪的是毛巾和大毛巾只是布做的，就像桌布一樣。

WARNING -Don’t stay here! We have NEVER written a bad review, but felt UNSAFE and THREATENED by staff. I was followed and yelled at by very aggressive “maintenance man/part owner” of family run hotel, while other owner sat and watched. (I'm a 5’2 female) I tried to walk away and asked him several times to please stop following me, even told him he was scaring me -I was literally shaking. The entire place was empty, so no one to stop him. All this because the air conditioner leaked all night on our bedroom floor. (Despite shutting it off, it continued to drip) The next day, I KINDLY & DISCREETLY explained I got up to use bathroom in middle of night and slipped on wet floor, said I was NOT hurt (thank God) but obviously upset I got soaking wet and up at 2am cleaning up water. Then room got hot, kept hearing dripping, so no sleep! I ONLY asked if he could try to fix it so we could stay in the same room. His first response was to curtly shame me and say I broke it! (It was a remote controlled unit, I did not break it, nor was I given any special instructions to operate it) Then the aggressive maintenance man/part owner, got in my face repeatedly shouting “nothing wrong with it!” It’s important to note, I was KIND and not threatening in ANY way, so completely shocked that instead of getting kindness in return, they accused me of lying, yelled at me, then asked us to leave! Who does that? Awful, pompous, MEAN people that’s who. After being called a liar (which I don't understand as they sent cleaning woman who could verify), I said I have VIDEO. They ALL refused to look at it. So here are images posted below. Don’t choose this place! No wonder it was empty, word gets around. Seeing their nasty response to another reviewer, they will TRY to say I’m a bad person somehow. Until that moment all I did was express gratitude, so don’t fall for it! We paid ALL bills IN FULL and left shaking… just awful. 😢

We stayed here with friends for 5 nights and it did not disappoint. A family run hotel which is very personable, we absolutely loved it. The views from the rooms and the terrace are increadible and the rooms are very clean and comfortable. It was away from the very busy Positano and we loved not having to deal with the crowds.

We loved our stay at the Hotel Smeraldo. Everyone here was incredibly kind and helpful, providing recommendations for places to eat and activities and how to get around. The property itself is beautiful, and the rooms overlooking the water have gorgeous balconies--the best view we had in 10 days in the Amalfi coast. Would absolutely come back.

This stunning family run hotel has arguably the best sunset views on the Amalfi coast. From the moment we walked in we were greeted with beautiful welcoming smiles! Our room was perfect, great shower, INCREDIBLE view, comfortable bed and super clean. The balcony was huge! And the view from it is truely unforgettable.! Giorgio (sorry if I have spelt this wrong) absolutely make our trip! his hospitality and attention to detail was an absolute pleasure! The views from the restaurant are breathtaking! The food is also outstanding! I would recommend this hotel to anyone!

Absolutely worth every penny. Most beautiful rooms. Also the breakfast out on the patio is amazing.

Rafaelo and Giorgio were so kind and helpful! The staff was very attentive. The view from this hotel was by far the best view we had the entire trip!! The room was very spacious and clean. We would recommend this place to anyone who wants to stay away from the crowd but still close enough to spend the day in positano or almalfi.

Stayed at hotel Smeraldo for 2 days at the end of October. Very nice hotel with a very nice view and large clean rooms. The owners of the hotel are very friendly. I had forgotten some clothes, the owners immediately took the trouble to send my clothes to my home address. The hotel is definitely recommended!