Candlewood Suites 華盛頓杜勒斯國際機場英鎊(Candlewood Suites Washington Dulles Sterling)

Just got in, traveling for work at Microsoft company booked here usually candlewood is great this is the worst. Room is roomy but whole second floor smells like cat piss including my room let the front know they didn't offer to move me only said they'll checK it tomorrow and clean the carpets. I requested first floor due to having my service dog with me said they didn't have any rooms but I seen several empty. Other guest coming in were complaining about the smell on the second floor even the maintenance man who already had to come up to fix the ac in my room. Just because I have a dog, he's a service working dog not a pet we shouldn't be down graded to these conditions. Would not recommend and if not moved I will try to move hotels or find an Airbnb. I'm suppose to be here for 3 months . Do better sterling location..

Front desk person was an absolute nightmare. I had a picture of my Id and my physical credit card he gave us a hard time like we were criminals. It was me my 7 year old and my wife what a shame.

Overall appearance was run down and had a damp smell within the room and hallways. Our ac unit broke during the night.

Outdated but in the middle of a heavy industrial area. Room was musty smelling and hallways were too.

The place was clean but no cups, coffee or ice in the room

I showed up. hotel was locked and I had no way of reaching anyone. The phone in the lobby went to voicemail. No one called me back in the 45 minutes I waited. I ended up having to book another hotel. Complete failure. The company refuses to do anything to make this right and I am in the process of taking them to small claims court.

We arrived at 10:20 and no one was at the front desk. I called several times and there was no answer. The desk was supposed to be manned until 11pm so we were disappointed, tired and frustrated Finally someone showed up. Very disappointed