My husband I celebrated a special occasion with a 1 night stay at Hyatt recently. The hotel was extremely busy, co check in was a little wait. We were given complementary buffet breakfast due to a room issue which we greatly appreciated! The hotel also provided a voucher for a cake of our choice at the cinnamon cafe, the red velvet was tasty! The room was clean and seemed well maintained, with a lovely view of the ocean! The wait for the hotel elevators was a bit long, again due to the number of persons staying that night... The food at the restaurant was good, the sushi was exceptional, very fresh and prepared well! The breakfast was okay but we thoroughly enjoyed the wonderful and friendly customer service by all staff! We were very impressed, as this is not a norm in Trinidad (although it should be in the Travel industry!)! The only negative is that the pool area is so small, we did not get to enjoy it, as it was at max capacity when I visited it, so I didn't stay. I will definitely return, hoping it's a quieter time! Thank you for your wonderful customer service!
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