埃拉海灘飯店(Ela Beach Hotel)

Food too pricey and old white goods.

Poor customer service

Stayed here before as I was switching hotels from Holiday Inn to here because of client and work location was more convenient. I got one of the smaller rooms and right off, the AC was not working. After a quick call, the maintenance guys showed up and eventually fixed the ac. The rooms need a bit of an upgrade as some of bathroom and room fittings were loose and wonky. Staff are always friendly and helpful. I got the earlier airport shuttle at 5am and it showed up as scheduled. Better views than other places.

Customer Service ~Very bad customer service experience I'd rather say 0/5 for that . I booked for two nights from the 25.09 to 27.09. I had no issues with my check in as a friend was able to check me in however I find other approach very irritating and unprofessional. Starting off with house keeping, I had to call the reception or speak to their house keeping staff about when they will make my or my families room,2pm and I had to chase them for this. Down at the restaurant, I asked a staff to make me coffee as their brewed jug ran out of coffee. The lady sort of gave a look and said ok,no apology was offered,very unprofessional. She then assisted another customer who was an Asian but he came after me,served him coffee while I was still there, I felted discriminated with my rights as a customer so told her, "I'm still waiting for my coffee and how long does it take to make one?" Again no apology what not and few mins later she served me. I again came to order pizza at the restaurant. I asked if it was possible to be charged to the rooms and I'll sort the bills later when checking out, a lady who was at the till said it was ok and I have to place my order through Enzo which is the pizza place.As I went there, I waited ten minutes to be served and when my turn came, I was referred to the hotel reception. The staff who was referring me was a duty manager and I explained to her I was told it was possible not from the hotel reception but the restaurant and now you are asking me to go back,why all this referrals rather picking up your telephone and calling them,again unprofessional. Asking a staff member to deliver us towels as house keeping was running late to do our rooms, she said yes but never delivered. Facilities,the stairs were run down,bathroom walls were disgustingly black, dish washing liquid was supplied in a 200mls fanta bottle which I had to change this to actual packing. Toilet and laudry facilities in the common area were very dirty and un hygienic,needed cleaning. I disagree with a 4/5 stars rating. I had a terrible experience and came back home with a very bad diarrhoea. I promise to never be there again in the future. My 1 star is only for the airport transfers.

Hotel de siempre, ubicado frente a la playa (aunque no se pueda ir por temas de seguridad). Este hotel es de los primeros en Port Moresby, y en España equivaldría a un 2-3 estrellas maximo. El personal inutil, pero como en todos lados por aqui.

To start off I’m generous for the two star rating, the scoring system did not allow for 1.5 so I rounded up. I purely base this review on the restaurant experience and nothing else, just to be clear. I was in good spirits when entering the upstairs bar/dining area for lunch, the venue has one of the best views in town so why should you not be excited. To cut a long story short, the service was devout of any energy and the food close to inedible. There is a bakery literally 10 metres from the restaurant yet old bread rolls are served. Will not come back unless it’s the last place with food in POM.

The food is great but the only thing that needs improvement is the entrance from the poolside, when it rains water floods its way into the restaurant area. Thanks and i hope you guys make some improvements.

Staff friendliness and food

Serhat, Jefferson, & Anna were amazing! Incredible service & standards with great cocktails to match. The food downstairs w/ Mohsine the head chef created exceptional meals for us. Couldn’t be happier woth the service, food, & especially the cocktails! The white russian, margarita, & French 75 were top notch.