The staff at reception were very good. The room was appalling. The shower recess was mouldy. The heating system did not work - turned it up to 28c but no warmth. We almost froze. Only parking on-site was for a fee- you’ve got to be kidding. The restaurant food was mixed. I had a special steak which cost $44. That was very expensive as it was very ordinary. For a room which cost over $200 it was poor value. The bathroom was tiny. I would hate to have stayed there any longer. We were thinking of joining Accor, but the experience was so bad I would never join. Mercure needs to urgently upgrade their property. At best it is second rate.
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