Located at the center of Lakeside road. Very traditional design but only have two towels in the room and they look a bit dirty. On the official website it’s written “free airport transfer”, we have asked the reception staff and have been told this service need additional charge. We asked the clarification of the service written on the official website but the staff said “I dun know”. The next day morning we reached to the manager, and has been told this service needs to be reserve one day in advanced and only applicable to the reservation through their official website. If we book through any other online platforms this service wont be available. Caz we extended for one more night and didn’t go through the online platforms, I thought we are eligible for the transfer. Well, this is already a middle class hotel in Pokhara but I don’t find it worth with the service. They should anyway inform the customer during check-in. Also not enough training for the front line staff. Lack of consistency.
翻譯