Home2 Suites by Hilton Northville Detroit

I requested 2 rooms both with 2 queens. SInce we were traveling with a lot of people. When I checked in they were not sure they had a room. Then they did see our reservation and gave us a 1 king room that they could not change. Then I said I had 2 rooms. They did get us a second room but they do need to get their act together. Also if someone BUYS 2 ROOMS wouldn't you at least have them together so they could open the adjoining door if they wanted???? The noise was terrible thru the adjoining room. A child cried a lot during the night. If my family was in that room it would have made it a lot easier. They need better training and to at least offer something for their screw ups. We did not even get a sorry

We have stayed at this property before recently and chose to come back as we had an event in Detroit and liked the property and I utilize Hilton mostly as I am a Hilton Honors member and friends and family of Hilton. We did not get any sleep, as the room was boiling and the thermostat was completely off, we never turned it on. I tried to lower the temp to cool off the room and it would not. We also heard noise of people all through the night. This was a night away from our kids and we were looking forward to some respite and did not get any. We would like to have our night credited back to my account.

So frustrating that the pool was closed. When you have children that have been waiting and looking forward to swimming and we finally arrive to find the pool closed. That was part of the reason for choosing this hotel.

Nice hotel with everything being new. However, they allow dogs anywhere in the hotel. My mom is allergic to dogs and got very sick during our two night stay. It would be much better if dogs were restricted to certain rooms instead of allowing them free rein.

Cleanliness was rated lower, as the sofa had visible stuff on it not cleaned and on the carpet by the sofa. The pull-out sofa for the children was very uncomfortable.

We checked into the hotel on June 25th, our whole reservation was there. We were charged for 3 nights of incidentals, proving that we had a 3 night stay in the beginning. While we were checking in they also double booked someone else, a man walked in to the room he thought was his and walked in on a mother giving her children baths. The first morning housekeeping knocked on our door, and we informed them we weren’t leaving for 3 more days. We left and when we returned at 9:30pm we were locked out of our room. We went to the front desk, the front desk representative said there was no reservation even though we showed him the confirmation from ******* and he said it didn’t matter it, wasn’t in his system, even though he could see the 3 days of incidentals in his system. We asked him to call ******* right then and he said he put a request in and he’s waiting for a call back, he said he couldn’t do anything until then. Then we asked him to call to get a manager but he said he can’t because there are none on the property and he can’t get any. After informing him we are going to call the cops, because never have I ever experienced something so asinine as this situation, he walked to the back room to call his manager, who wouldn’t give me a name or get on the phone to talk to us. I begged him to tell her to please kindly get on the phone, asking what am I going to do with my 5 & 7 year olds, and my other kids traveling alone as a mother, but she still refused. At this point my only

Very nice hotel. Clean room. Quiet. And, the shower was the best I’ve used in a hotel in quite a while. Strong pressure and HOT.

Rooms are great - spacious and with many home amenities. Gym and pool are small but a nice addition. Customer service was excellent!

We were in town to attend a funeral and the staff arranged for us to check in early to change to attend the service. Very helpful