普拉亞德爾卡曼Guayaberas Dexorden附近住宿

一家酒店從我預訂的網站上糾正了他們的錯誤。當我們到達時，他們告訴我們我們需要支付額外的稅費，不包括bkft。但是我們向他們展示了我們支付的行程。 Hotel（Guillermo）主動為我們解決了錯誤，這是一個很好的舉措！讓我們在美麗的旅途中享受更多。 餐廳服務員超級友善，並注重客人，這是我們一直期望的五星級服務。感謝Walter給我們帶來了美好的體驗。 也是今天早上協助我們將行李帶到樓下的那個人，Axel在服務中注重細節，認為我們的需要！！他應得的更多！ 感謝那些美好的經驗。您的同事使我們的旅行變得輕鬆而愉快！

This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.

酒店外觀還可以，早餐OK，但是不覺得是四星，三星差不多。而且超級潮濕，連浴室裏放的紙巾都是濕的，就是手摸着濕乎乎的感覺。整個房間一股潮味，聞着很不舒服。服務還是不錯的，洗手池堵了，打電話不到十分鐘就有人來修。

我的經歷不是很積極，主要是因為接待處的工作人員， 他們向我收取了兩次住宿費用，儘管我向他們展示了我已經在網上付款，但他們堅持要求我在進入房間之前再次付款，並且仍然沒有收到第二筆付款的退款 房間本身真的很漂亮、乾淨、舒適！ 他們向我們收取使用某些設施的費用，即使它是開放的，並且沒有通知表明這是一項付費服務， 早餐可以說是平淡無奇， 這個地方靠近 Xplore 和 Xcaret 公園，您可以選擇步行（30 分鐘）或乘坐出租車，7 分鐘 20 美元 但距離Playa del Carmen市中心較遠，需要搭計程車，至少20美元，或步行40分鐘 如果前台工作人員能更友善、更樂於助人，如果他們能在早餐上做一點改進的話，這家旅館的潛力很大

優秀的設施和客人非常好。 在清方面,它們有的沙灘。 美食。 我認爲他們可以在不需要額外收取的同時提供更高質量的葡萄酒。

要點:無論廣告或書面內容如何,都不要相信任何需要保證的服務。印象評論:我和我的妻子在驚人的評論後訪問了這個度假村,非常興奮。房間,游泳池和度假村本身就是很好的眼糖果,印象方面的食物很好吃,比莫克什方面(坦率地說,甚至不值得吃)。不幸的是,這就是專業人士的終點。服務還有很多不足之處,度假村工作人員多次忘記了請求或訂單(例如,我們在海邊點了午餐飲料,並多次提醒女服務員,但從未到達)。廣告的福利清單也不是全部都是真的。我入住的例子。好處:每天兩次刷新套房迷你吧。現實:房間只打掃了3天沒有補貨。好處:免費洗衣服務 現實:房間缺少使用此服務所需的洗衣袋和表格。整個星期的住宿。十幾次請求,從未完成。好處:管家服務 現實:有時有用,但3個管家在100+間房間之間分割。對細節的關注缺乏,他們把我的晚餐預訂錯了,導致我們幾乎完全錯過了一頓飯。住宿並不都是糟糕的,我們確實喜歡食物,游泳池和一些活動。(所以基本上是非服務依賴方面)只是要警告,5星級豪華服務(或者實際上任何服務)絕對不能保證。管理團隊也不太關心服務恢復,所以任何問題升級通常都會遇到不滿的工作人員,他們可能無法解決任何事情。

非常好的地方

大型綜合體，有多個游泳池和用餐場所，但由於covid而無法使用某些設施。總體而言，他們樂於助人且友善，禮賓部的一位先生雖然不是最好的，但經理人很棒！海灘上有很多空間，可坐的地方，還有工作人員可提供飲料服務。總體而言，這是一個不錯的住宿地點！

The hotel and parks are great, lot of fun, food and entertainment. No complaints there. While I was there they offered my some extra activities for free, if I agreed to a 45min presentation on the membership they offer, it turns out to be 3 or 4 hours long. So I really like the place so I signed up for the membership, I paid half up front and I had about a month and a half to pay the rest if I wanted a 5% discount, if not I had to do monthly payments. So time comes to pay the other half. So people that work at the hotel or whoever has access to the members personal information, they take it and pretend to be part of the hotel and they offer you a better discount. That’s how I and many others were scammed. I contacted the hotel and for some reason I was connected to the executive of reservations not the membership department. Which makes no sense to me. I just want people to be aware of the scam that's going if you decide to become a member.

在Grand Velas Riviera Maya的另一個偉大的假期。再次,我們可愛的管家CAROLINA照顧我們的一切,特別是我妻子生日的所有關注。CAROLINA專業,高效,總是快樂。特別感謝CAFE AMAT工作人員,所有的女孩都非常善良,AZUL工作人員,特別是LUCINA和YAZMIN在成人游泳池。最後,我們真的很感激工作人員和LUCA的CHEF爲我們最後一次晚餐所做的一切關注。多拉斯·格拉西亞斯!!