達拉斯弗賴拉辛站希爾頓嘉悅裡飯店(Canopy by Hilton Dallas Frisco Station)

The hotel has so much potential but lacks in amenities and services available like a proper fridge in the rooms, fast working AC and room service. But overall love the location, the comfortable mattresses and cleanliness of the rooms.

Goody

I didn't realize there was a $22 self park fee or a $25 valet parking fee, which was disappointing on arrival. I thought I was getting a great rate until I realized I had missed the parking fee. In our room we were only given 2 towels and the refillable body wash and shampoo bottles in the shower were empty. It was raining when we were leaving and we had left home without an umbrella. I was shocked that the umbrella they sold in the lobby was $30. Other than those items, the hotel is beautiful and the room was very nice and comfortable. I would consider a stay here again, but would anticipate the parking fee and consider it with the rate when comparing to other local hotels.

The staff was very friendly and the location is great but that’s not enough to make up for the fact that my room was dirty, my bed was uncomfortable and the walls are so thin that I was woken up multiple times by the people in the neighboring room who decided to have an after party at 1am. At $250 a night, that was definitely an underwhelming experience.

There was no hot water, and the Keurig did not work properly. I went downstairs around 6am to get coffee, no one was at the front desk, and coffee is not served until 6:30am.

Has to be one of the worst experiences I've had at a Hotel. It was my 26th Anniversary weekend.1st thing, pulled in front of the hotel to check in. My wife in the car. The valet harassed me for my truck keys. Self parking and charging $23 per night what a joke. You pay for the stay and receive no complimentary breakfast is unheard of. Guest services is not an option. The shower concept is a fail. Water fills the whole bathroom floor.Ive never seen the pull out drawer fridge. No microwave, trash bags in the trash cans.And to seal the deal puled in the front or put my luggage in the truck and harassed again by valet. Just an overall bad experience. Needs to solve all the negatives. Will not stay there again

Nearly everything about this new hotel was excellent. My only two concerns were self-parking was quite a walk in bad weather, and the only breakfast option was expensive on site with no other options nearby.

This is a great hotel. The customer service was incredible. The two working the night we checked in were friendly, accommodating and a delight to work with.