Staybridge Suites 普萊諾(Staybridge Suites Plano - Legacy West Area)

The stay was great room was nice and clean , breakfast was delicious

Upon entering, a man was sitting directly in front of the Hotel front desk. I guess he worked there, or the staff knew him. As I was being checked in, he continued sitting. The Man, at the desk didn't ask him to move, so we slid everything diagonally. I was also asked, for my credit card, if I charged incidentals. I sent a dress shirt out to be cleaned and pressed. The cost was 11.00 however, they kept the whole 25.00. I won't be going back.

Convenient accommodation for a couple of people in a room. Good location, many restaurants nearby. Clean room, there is a swimming pool. The bathroom is large and has all the necessary amenities. The kitchen is also fully equipped with everything you need. The only negative is the sofa in terrible condition in the living room. Absolutely the sofa cannot be used for sleeping! Very poor breakfast!

We were overcharged; put in a room we were not booked for-booked a king but put in a room with two doubles-charged same amount. I’m sure our room was given to someone else because we arrived later in evening. Person at desk said rooms were being renovated but there might be one available on Saturday. Maybe someone was checking out? I told her Nevermind-once we unpacked and were running around on Saturday we were not going to come back and change rooms. Room had sticky floor in kitchen, remote not working in bedroom broken/loose kitchen faucet. It was a mess. Front desk clerk basically lied and charged me $100 over what I should have been charged for this room. Her compensation? I could have a snack and a drink. I chose not to partake.

Would have given an overall excellent rating, but they left the wrong billing statement at my door. Never received mine. Didn’t realize mistake till I was home.

I booked a room with a king bed as confirmed by *******. When I checked in, they gave me a room wit two regular beds. The desk clerk claimed that their record showed a reservation for two beds despite my ******* confirmation.

Check in was easy. Clean, spacious rooms. Restaurants and entertainment close by. Would recommend.

Decent modern rooms and property. Good price and the breakfast was fine nothing special.

Great location and the hotel is newer. The staff isn't the just friendly. Ice machines weren't working. Right before we checked out, a man from housekeeping walked into the room without knocking.