Verified traveler
2023 年 5 月 30 日
We love Hyatt Place and usually select it given many other options. This time, however, we’re very disappointed by Plano location. No green apples in the lobby, their‘signature signs’, that’s minor, but still very noticeable.
When we checked in for the Memorial Day long weekend, we were told that the breakfast is till 10 am. On Monday we came down at 9:15 only to find out that on weekdays the breakfast is served till 9am. Many families with kids were upset not knowing this fact. Obviously we were not the only guests who was not aware about changes in breakfast schedule.
The concierge should have notify guests at check in if the breakfast time is different on weekdays.
So - one star for ruining the start of my day today.
Hyatt Place, you can do better!
翻譯