匹茲堡北岸Residence Inn飯店(Residence Inn Pittsburgh North Shore)

I had to cancel my hotel about a week in advance due to a sudden change in plans. (Things I could not help) they refused to refund me my deposit even though I wasn’t even in the same city that weekend.

Great cost-effective hotel in the North Shore. It is conveniently located near restaurants and the stadium. 

Amazing amenities. Full kitchen. Very clean!

Quiet and convenient. Wish there were usb ports to charge. Shelves in the bathroom were very dusty.

The hotel was very welcoming, and the staff was super friendly. The room was clean and comfortable. They had a very nice selection for breakfast as well. Will definitely stay here again.

Room service was supposed to be every other night, but my room wasn't cleaned and in room coffee supplies weren't replaced during my 4-day stay. They were out of waffle batter, which upset my granddaughters, and items like coffee and muffins weren't restocked in a timely manner on the breakfast buffet.

Check-in staff was great until I was told that to park my car in your lot that it would cost me $27 a night! (3 nights) She told me it is on the web site. I was not happy with that. The room 414 was very nice. I was also very disappointed that they closed the pool Saturday. My son and I were looking forward to relaxing there after going to some exhibits.

I must admit that the bed was extremely comfortable. The kitchen was good except the light was out. Everything else was satisfactory.

Good: 1) Location - near Pirates/1/4 mile from Steelers 2) Parking - perfect for steelers/pirates, free in/out. 3) Clean/new 4) Nice sized rooms 5) Amazingly quiet, given highway is 150 feet from window, and it was a Steelers weekend. Bad: 1) Overworked staff - can never get any attention 2) Surprise parking fee after stay - its ok on fee, but tell me, right? probably because they were understaffed/overwhelmed. 3) No bedding on fold out couch (why not?) Awful: NO HOT WATER entire weekend. No notice, no apolgies. Just "It's the entire building. We are looking into it." 48 hour later, I went home showerless. NO consideration for this inconvenience. No reduced/free stay, no notice of sincere apologies, nothing. Felt like