克里夫斯飯店及Spa(The Cliffs Hotel and Spa)

Last week, my husband and I stayed at the Cliffs Hotel for two nights (3/26 - 3/28/24). I have stayed there many times since 2007 when my daughter worked at the hotel at the front desk during most of her college years at SLO. I have seen great changes occur over the last 17 years. The last time I stayed at the Cliffs was February 2019. I was incredibly impressed with how pleasant, friendly and helpful the staff members were to us. The hotel was impeccable maintained, and our room (#355) was the best location I have ever had. We dined twice for dinner at Mirasol and thought their food and service were superb. The valet parking was efficient and quick. The well-maintained grounds were simply lovely - and of course, what a view! Our stay was simply wonderful. The Cliffs Hotel has upped their game since 2019. We will be back!

We will no longer be staying at the the Cliffs hotel. We have been staying here for years, and just feel like the experience is not worth the money. While we appreciate the dog friendly amenities, the dog friendly rooms are VERY outdated. We book a king terrace room and always request a specific room as the rest of the dog friendly rooms are very outdated. I spoke to someone on the phone who share they would put us in that room, but when we check in we place on the other side of the first floor. The bathroom is dated and VERY small, which is frustrating for a couple. The hotel started to charge for valet parking (20 dollars a night, which is insane). Someone who is going to the restaurant (only has to spend 8.00) can get it comped but I’m spending 1200 dollars and have to pay additional money. We have always loved the valet guys and felt bad because they’re loosing tips. During our stay a guest had some issues making scene by throwing items off her balcony. The staff handled is very well and police were on scene soon after. Since the restaurant open at 8:00am, we thought the hotel would have partnered with a local coffee shop to offer drip coffee to enjoy on the beach. We just feel like for the price for this hotel that they would offer more, and we continue to be disappointed after every stay.

Clean and comfortable room, at a price. The service was terrible. The Bell Hops were pushy. The front desk staff were smiley and pleasant but hopelessly lost if we tried to go off-script. Even the simplest request could not be dealt with. This place thinks too much of itself.

I was really disappointed with the Cliffs. I expected more from this hotel. The pool and hot tub were nice and the views were great but they did not live up to the pics online. The bell hops took way too long to bring our bags to the room so my wife and I had to wait to go to the pool and hot tub. The Marisol restaurant staff were very friendly and did a delicious. Our waiter Charlie was very polite and very helpful in recommending things to do in the surrounding areas.

我們在這家酒店住了幾個晚上，慶祝我妻子的生日。我們能夠以 199 美元/晚的優惠 50 折扣率獲得美麗的海景/泳池景觀房。我們從南加州開車過來，在聖巴巴拉停下來吃午飯，去品酒，吃晚飯，然後在下午 6:30 左右入住。 Vanessa 向我們打招呼，非常熱情，信息豐富。我們代客泊車，這項免費服務包含在每日度假費中。我們的房間很現代，裝飾精美，大小適中。我去了按摩浴缸，發現泡泡不起作用。當我回到我們的房間時，我注意到加熱器也不工作了。這是一個寒冷的夜晚，但我們在抽屜裡找到的額外毯子幫助我們保持溫暖。第二天早上，我們在酒店內的 Marisol 吃早餐。當我們告訴女主人今天是我妻子的生日並且我們預訂了那天晚上的晚餐時，她說她會在我們的預訂上特別註明。女主人和我們的女服務員都非常友好，像對待尊貴的客人一樣對待我們。我們的早餐很美味，女服務員甚至給我妻子帶來了特別的生日禮物！當我們離開這一天時，我報告了我們房間的加熱器問題和按摩浴缸問題。我們不在的時候，暖氣已經修好了。在代客泊車處接我們的車時，我們有幸見到了喬什和瑞安，這兩個很棒的人也非常友好和樂於助人。他們給了我們一些道路用水，非常貼心！晚餐前，我們探索了更多的酒店和迷人的場地，走下樓梯前往私人海灘，坐在懸崖上的一對阿迪朗達克椅子上放鬆身心，俯瞰大海。我帶了另一個按摩浴缸，儘管噴氣機還沒有修好。仍然很愉快。他們有一位女音樂家彈吉他並唱著一些可以在整個酒店聽到的曲調，這是另一種美妙的感覺。我們提前 15 分鐘到達 Marisol，女主人告訴我們要等到下午 6:30 的預訂時間才能入座，因為服務員已經人滿為患。不幸的是，她忘記了我們，繼續休息，我們錯過了像我們計劃的那樣在外面吃晚飯看日落的機會。我們最後在酒吧吃晚餐，調酒師很棒，食物也很棒。總而言之，這是一次美妙的住宿。除了 Marisol 的晚間女主人外，其他所有工作人員都很棒，真的太過火了，讓我們感覺像是受歡迎的客人。景色令人難以置信，位置也很完美。我們迫不及待地想再次留在這裡！

這是我們第二次入住 Cliff's Hotel & Spa。狗友好的房間很棒，景色很壯觀。靠近海灘，附近有很多吃飯和玩耍的地方。非凡的住宿！我們很快就會回來。

美麗的場地和我們房間的景色令人驚嘆。每天看日落！非常令人印象深刻！位置完美，懸崖邊有小路，步行即可到達多家餐廳。會推薦這家酒店。

Upon arrival we were so excited. The posted pictures portray a property with upscale ambiance, incredible views and amenities. However, it was somewhat off putting to see yellow caution tape blocking off a large section of the lobby- hopefully it was just under construction rather than a crime scene investigation. The front desk staff failed to demonstrate any type of personality, welcoming or sense of hospitality whatsoever ever. Very cold and matter of a fact. The front desk refused to help with making spa treatment appointments and referred us to use the app or call when we got to our room. The spa didn’t answer the phone nor did their app work to book a massage and front desk staff were unwilling to help. We ended up booking spa treatments elsewhere. Our partial ocean view room (224) was at best mediocre. For a Hotel/Spa property to provide such an uncomfortable lumpy bed and over stuffed hard pillows is a travesty. Plus the bathroom exceptionally small. The rooms are like a Comfort Inn and lobby like a Wyndham. The BEST part about our stay was feeling the sun on our face as we watched the waves from our room. I loved how the pool and patio of the restaurant was situated to overlook the cliff. Would I stay here again? Maybe if I was in a pinch but definitely not if I wanted to be pampered.

I recently had the opportunity to stay at the Cliffs in Pismo Beach and the experience exceeded all my expectaions. The Cliffs is a small personal hotel with all the amenities of a large Resort. The location is amazing tucked on the cliffs of Pismo with scenic Ocean Views. This Resort has something for everyone, from Families to Honeymooners. I was part of a Couples Mini Get-A-Way and I enjoyed all the amenities the Hotel had to offer.. I lounged at the pool/jacuzzi, had a massage at The Dia Feliz Spa and ate at The Marisol Bar and Restaurant, (Oh I didn’t even bother with the gym) this was a Pampered treat for me. Sitting on our Balcony watching the Sunset was unforgetable.. The Highlight of my Stay at The Cliffs was the people. Every Employee I encountered was kind, attentive and professional from the Front Desk to Housekeeping. What I will remember most from my stay at The Cliffs is how I felt. Being a Guest at The Cliffs made me feel like a VIP. That is an amazing gift.. to feel special.