百樂宮山飯店及餐廳(Bellagio Hills Hotel and Restaurant)

該建築性價比很高。工作人員非常令人愉快、開朗、友好並且非常樂於助人——他們超越了我們的需求。他們甚至升級了我們的房間。經理們竭盡全力讓我們感到賓至如歸，甚至要求我們向他們提供改進他們的餐飲菜單和客戶服務的建議。

服務非常出色。我們早上要趕早班飛機，他們為我們安排了住宿。他們甚至為我們做了一個冷三明治當早餐，因為我們會錯過早餐服務。 所有的員工都很友善而且工作很努力。

It was a mixed experience. The staff was welcoming and kind, but upon entering the hotel, I couldn't tell if the 2 AC lobby was broken or if they were trying to cut costs. The hotel personnel were sweating. During my two-night stay, I was surprised to see the same person who cleaned outside also serving our food. This lack of separation between roles was concerning and unhygienic. Additionally, the pool area had many insects, and again, the same person who is cleaning was also responsible for serving. It is important for proper hygiene standards to be maintained, especially considering the price we paid for our stay, which was not cheap for just two people. To add to our disappointment, a staff member approached us wearing shorts, slippers, a cup, and a sando, offering us cocktails and if we did not asked we will think that he is the owner he is very talkative, we did not believe that they are hiring people wearing only shorts and slippers. We expected better service and professionalism. Hygiene and hospitality are crucial to us, and we hope that the hotel will improve its standards, considering the beautiful and naturalistic property they have.

We stayed for 5 nights in March 2024. We thoroughly enjoyed our stay. The service was superb. Everyone made sure we had everything we need. Most notable was when we missed dinner, Mark personally drove us to the nearby restaurant. The Bellagio food was great that we ended up eating all meals except 2 in the hotel. For the two meals we ate outside, one was excellent and one was not. But the 12 meals at Bellagio were all excellent. The chef is truly skillful in Ilocono cuisine even thought he’s from Bicol.

This hotel is not so big but charming, clean, and well kempt. The staff are accommodating, friendly and welcoming. The front desk staff are the best there is, And the hotel manager Sheri is so awesome,