The reception desk experience was disappointing. It seemed they lacked understanding of the needs of guests on vacation seeking beautiful memories. However, the main ***ager handling affairs was exceptionally supportive. I advise double-checking your booking details as we were initially assigned a lower category room due to an overbooking error on the hotel's part and first their desk ***ager didn’t accept their mistake. Its risk for ppl who came from long run. Overall, the hotel stay was pleasant, and the property itself is commendable despite the reception shortcomings. We faced delays in accessing the jacuzzi, which was initially unclean despite prior notice. After a one-hour wait and additional requests, it was eventually cleaned, allowing us to enjoy it with our kids. Room service was notably slow. On a positive note, the restaurant staff were incredibly helpful and accommodating. They were particularly attentive to our kids, making our dining experience enjoyable. Special thanks to Mr. Surajkumar, Mr. Su***, Miss Jaya, and Miss Lakshmi for their friendly and efficient service. Their hospitality truly enhanced our trip, leaving us with fond memories.
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