普吉島天堂旅館(Phuket Paradiso)

Just awful. It feels like we stayed in a completely different place to all the photos and reviews posted previously!! Terrible check in experience (being screamed at by a flustered and very angry Thai woman - host excuses it as a speech impediment but that does not affect volume). Bad and very slow communication from host. Bad communication from *********** (not replying at all!!!!) No hot water for 2 days. Staff barging into our room when we were undressed. Reception always closed. Tourists waking us up by ringing our bell - they wanted to check in but reception is always closed. Dead bug in hallway covered in ants. Walls and ceilings leaking during heavy rain. Bathroom walls/fan leaking during heavy rain to cause the whole bathroom to flood.

Room was clean and comfortable quiet and excellent value. Walking distance to restaurants and local cafes and to Chalong pier where you can get boats for diving fishing or sunset cruises. So much to do and see. The owner Charlie is very helpful for any of your needs. I found the security excellent. An excellent place to stay particularly if you want quality at a budget price. Highly recommended. Thanks for a great stay Charlie

I found myself having to stay longer than intended in Phuket, on short notice, and couldn't be happier I found Phuket Paradiso. It's a great place to stay. Charlie makes you feel so welcome and relaxed. It has the comfortable, warm feeling of staying with family. Clean, safe, secure and only 30 seconds walk from the beach. Nothing is too much trouble for Charlie and his team. He makes an effort to get to know every guest, drops little treats (drinks and snacks) outside your room and is great fun to chat to. I'll be staying here again without hesitation. 5 stars is not enough!