拉馬布林度假飯店的評論

住宿方回覆: Thank you for sharing your honest feedback. We regret to hear that some aspects of your stay did not meet your expectations. Providing warm and proactive service is very important to us, and we sincerely apologize if you felt otherwise. We will address this with our team to ensure a more welcoming and attentive experience for our guests. Regarding the mosquito issue in the lobby, we understand how uncomfortable that must have been, and we will take measures to improve pest control in that area. We also appreciate your comments about room hygiene, towel quality, lack of slippers, and the condition of the hair dryer—these concerns will be shared with our housekeeping team for immediate review and improvement. Additionally, we will reassess the quantity of bath products provided to better accommodate all guests’ needs. Your feedback is invaluable in helping us enhance our services, and we truly hope to have the opportunity to welcome you again for a much-improved stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit more comfortable.

住宿方回覆: Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our convenient location and proximity to the beach. We apologize for the inconvenience you experienced with the Wi-Fi and the size of the swimming pool. Your comments regarding the condition of the facilities and pricing have been noted, and we will work on making improvements to enhance our guests' experience. We hope to have the opportunity to welcome you again and provide a more satisfying stay in the future.

住宿方回覆: Thank you for your feedback! We're glad to hear that you found our location convenient, with a 7-Eleven downstairs and the beach right next door. We hope you had a wonderful time during your stay and look forward to welcoming you back in the future.

住宿方回覆: Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed the pool view room and found the view and tranquility to your liking. It’s great to know that the room size, hotel service, and overall value met your expectations, and that your children had fun at the pool. We’re also pleased to hear that the convenience of the nearby 7-Eleven added to your positive experience. Your feedback is important to us, and we’re thrilled that you felt comfortable and satisfied despite any initial concerns. We hope to welcome you and your family back for another enjoyable stay in the future!感谢您与我们分享您的体验！我们很高兴听到您喜欢泳池景观房，并发现这里的景色和宁静符合您的喜好。很高兴得知房间大小、酒店服务和整体价值符合您的期望，并且您的孩子在游泳池玩得很开心。我们也很高兴听到附近 7-Eleven 的便利为您的体验锦上添花。您的反馈对我们很重要，我们很高兴您感到舒适和满意，尽管最初有些顾虑。我们希望将来能再次欢迎您和您的家人再次入住！

住宿方回覆: Thank you for sharing your experience. We’re genuinely sorry to hear that your second stay did not meet the high standards we strive for. It’s concerning to hear about the poor service and the injury you sustained from the beach lounge chair. Please accept our sincere apologies for these issues. We will address your feedback with our team to ensure that improvements are made in both service and safety. We understand your decision to look elsewhere, but we hope you might reconsider and give us another chance in the future. Thank you again for bringing these matters to our attention.感谢您分享您的体验。我们真的很抱歉您的第二次入住没有达到我们追求的高标准。听到糟糕的服务以及您在沙滩躺椅上受伤的消息，我们深感担忧。请接受我们对这些问题的诚挚歉意。我们将与我们的团队一起处理您的反馈，以确保在服务和安全性方面取得进步。我们理解您决定去别处，但我们希望您能重新考虑，并在未来再给我们一次机会。再次感谢您让我们注意到这些问题。

住宿方回覆: Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed the spacious and clean room, the great swimming pool, and our excellent front desk service. It’s also fantastic that our breakfast selection met your expectations, and that our location near 7-11 and Malin Night Market added to the convenience of your stay. We truly appreciate your kind words and look forward to welcoming you back in the future for another memorable stay.