巴塞羅椰子島飯店的評論

住宿方回覆: Dear Guest, Thank you for your feedback. We regret to hear about your experience with the room facilities and the issues you encountered with the toothbrushes and massage pool. Your comments regarding the check-out time and the condition of the amenities have been noted, and we will work to improve these aspects. We apologize for any inconvenience caused and appreciate your understanding. Sincerely,Ina Ivalinova- Assistant General Manager

住宿方回覆: Dear Guest User,Thank you very much for your review and suggestions, which are very much appreciated!We have well noted your comments about the bed linen and garbage bins in the room and will seek to improve this as soon as possible!Kind regards,Urs Aebi - General Manager

住宿方回覆: 尊敬的賓客，感謝您的評論和回饋！我們正在翻新所有房間，但並非所有別墅都已完工。對於我們的客房服務未能達到您的期望，我們深表歉意，我們一定會在內部討論此事。

住宿方回覆: Dear 只想食玩訓Thank you very much for taking the time to share your experience with us!We apologize for any inconvenience during your stay. We would like to mention that we have faced some renovations recently to ensure the hotel meets the standards.Your feedback is crucial to us, and we are addressing these concerns to improve our facilities and services. We apologize once again for falling short of your expectations and hope to welcome you back for a significantly improved experience in the future.Best regards,The Barceló Coconut Island Team

住宿方回覆: Dear Xiang,Thank you very much for your review and we are happy to hear that you enjoyed your stay with us! Kind regards, Urs - General ManagerThe Barceló Coconut Island Team

住宿方回覆: Dear Guest,Thank you very much for your nice review and we are happy to learn that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager

住宿方回覆: Dear Guest User, thank you very much for your review and we are happy to hear that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager

住宿方回覆: 尊敬的顧客，感謝您選擇入住我們的度假酒店，並分享您的滿意體驗。我們非常高興您對我們的泳池乾淨整潔以及豐富的早餐表示滿意。我們致力於為每一位客人提供最佳的度假體驗，希望您在我們這裏度過了一個愉快和難忘的時光。如果您有任何進一步的反饋或需求，請隨時與我們聯繫。期待着您的再次光臨！最誠摯的問候，Mark and Team 🌞🏖️

住宿方回覆: Dear Zilvdexiuxing,Thank you very much for your kind review and feedback.Kind regards,Urs Aebi - General Manager

住宿方回覆: Thank you for bringing these concerns to our attention. We apologize for the negative experience you had during your recent stay at our resort. We take all feedback seriously and are committed to addressing the issues you have raised.We are disappointed to hear that our service was slow during your stay, and we apologize for any inconvenience this may have caused. We will be reviewing our processes to ensure that we are providing efficient and prompt service to all of our guests.Once again, thank you for your feedback, and we hope that you will give us the opportunity to serve you better in the future. If there is anything else we can do to make it right, please do not hesitate to contact us directly.Mark and Team

住宿方回覆: 感謝您花時間向我們提供如此積極的回饋。我們很高興聽到您喜歡我們度假村的美麗環境，並且我們團隊為維持風景如畫和輕鬆氛圍所做的努力取得了成功。對我們團隊很大的鼓勵。我們希望在未來繼續超越您的期望，為您提供難忘的住宿體驗。

住宿方回覆: Sehr geehrter Gast,vielen Dank für die nette Bewertung unseres Hotels.Es freut uns sehr, dass Sie eine ausgezeichnete Erfahrung im Barceló Coconut Island gemacht haben.Wir sind erfreut, dass Sie die Erreichbarkeit, unsere Besuche auf Phuket, die Restaurants auf der Insel, die Möglichkeiten zur Entspannung und die Familienfreundlichkeit genossen haben. Es ist großartig, dass Sie die Qualität und den Service unserer Verpflegung sowie unsere malerische Lage wertschätzen.Wir würden uns sehr freuen, Sie auch in der Zukunft wieder bei uns begrüßen zu können.Enric Maimir - Guest Experience Manager and Quality Control Manager

住宿方回覆: Dear Anonymous,Thank you for your review.We are thrilled to hear that your stay with us left a positive impression.We regret to hear about your experience with the pace of service by the pool. We understand that timely service is a crucial part of a relaxing vacation and we are truly sorry for any inconvenience we may have caused. We are reviewing your comments with our team in order to improve our service.Our resort is dedicated to providing a serene environment complemented by impeccable service and luxurious accommodations, and we are glad that these aspects contributed positively to your stay.We hope to welcome you again in the future.Best regards,The Management

住宿方回覆: 親愛的派蒂，非常感謝您的好評，我們很高興聽到您在巴塞隆納椰子島住宿愉快！ 親切的問候，Urs Aebi - 總經理