住宿方回覆: Dear 大賓周,I'd like to start by thanking you for choosing Hilton Garden Inn during your most recent visit to Phuket. Secondly, I would like to thank you for the feedback and I sincerely apologize toward the issue that happened in the guest’s room.At Hilton Garden Inn, we value your comments as we always strive to exceed guest’s expectations. Please note that I have personally investigated the issue and shared the protocol with our head of departments; We have immediately gaged the training of our room attendant as well as the supervision on service standard.Warm Regards,Sirima PongsupasinGuest Experience Manager
住宿方回覆: 親愛的訪客用戶,很高興收到工作人員服務的正面回饋。我將與我們的團隊分享您的意見。我確信此回饋將為我們所有團隊成員帶來鼓勵,因為我們不斷努力提高服務品質。請注意,我們可根據要求提供免費牙膏和牙刷。再次感謝您分享您的體驗,我們希望很快見到您。此致,Sirima P. 賓客體驗經理普吉島邦濤希爾頓花園酒店