芭東灣山度假村的評論

住宿方回覆: Dear Jindawan,Greetings from Patong Bay Hill!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill one day soon! Best Regard,Patong Bay Hill Team.

住宿方回覆: Dear Anonymous,Greetings from Patong Bay Hill!Thank you for sharing your experience. We understand that the distance between the rooms and the main area can be inconvenient, especially when traveling with family. We're also sorry to hear that the shuttle service didn’t meet your expectations. Your feedback is very important to us, and we’ll be reviewing our shuttle operations to see how we can make improvements for a smoother and more efficient experience. We truly appreciate your input and hope to welcome you back with a more seamless stay in the future.Best Regards,Patong Bay Hill Team.

住宿方回覆: Dear Karateboy,Greetings from Patong Bay Hill!Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the spacious room, peaceful environment, and great view during your stay. We also appreciate your constructive comments regarding areas that need improvement.We sincerely apologize for the inconveniences you experienced with the breakfast, air conditioning, mosquitoes, and the lack of seating in the lobby. We take your feedback seriously and will work on enhancing the quality of our services, including the maintenance of the air conditioning system, improving the variety and quality of the breakfast, and addressing the issues related to mosquitoes.Additionally, we will review our facilities to ensure that basic amenities like razors and mosquito ointments are readily available to our guests.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back in the future, with improved services that meet your expectations.Warm regards,Patong Bay Hill Team.

住宿方回覆: 親愛的客人，芭東灣山嚮您問好！對於您在入住期間遇到的不便，我們深表歉意。我們知道山上的位置可能有點困難，但我們確實提供 24 小時接駁車服務。大廳與房間之間有接送服務，出遊更加便利。我們也很遺憾聽到有關服務的問題，並對我們員工的行為表示歉意，因為這不符合我們一貫的標準。我們很高興收到您對房間大小和景觀的評價，很高興得知您總體上喜歡這些方面。我們一定會考慮您的回饋，以改善我們的服務和客人體驗。再次感謝您的建設性評價。

住宿方回覆: Dear Ecidol,Greetings from Patong Bay Hill!Thank you for your detailed and thoughtful review. We are so glad to hear that you enjoyed your stay at Patong Bay Hill Resort. It’s great to know that you appreciated the spaciousness of the hotel, the beautiful views, and the peaceful atmosphere, which offers a relaxing retreat away from the busy Patong area.We’re also pleased that the hotel’s design, combining traditional Thai elements with modern style, contributed to your overall experience. It’s wonderful to hear that you had the opportunity to enjoy the pool and the resort's many facilities, including the massage area and diverse dining options.We truly appreciate your feedback, especially the highlights you shared, and we’re happy to have met your expectations. We look forward to welcoming you back for another memorable stay.Best regards,Patong Bay Hill Team.

住宿方回覆: Dear Valued Guests,Greetings from Patong Bay Hill!Thank you for your feedback to Patong Bay Hill. We're glad to hear that you were satisfied with our service and enjoyed the spacious room. We apologize if the transportation wasn't as convenient, and we'll look into ways to improve this aspect. We hope to welcome you back for an even better experience in the future!Best Regards,Patong Bay Hill Team.

住宿方回覆: Dear Valued Guests,Greetings from Patong Bay Hill!Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you experienced during your stay, especially regarding the hot water issue and the wait time for the shuttle service.Please accept our sincere apologies for these shortcomings. What you described is certainly not the level of service we aim to provide, and we fully understand how this affected your overall experience. Our team is currently reviewing these concerns to ensure improvements are made promptly, particularly in our maintenance response and transportation efficiency.Thank you again for your honest comments, they are invaluable in helping us improve. We hope you might consider giving us another opportunity in the future to offer a much better stay.Best Regards,Patong Bay Hill Team.

住宿方回覆: Dear Yase2015,Greetings from Patong Bay Hill!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill one day soon! Best Regard,Patong Bay Hill Team.

住宿方回覆: Dear Kitty,Greeting from Patong Bay Hill!Thank you so much for your continued loyalty and for sharing such wonderful feedback! We are thrilled to hear that you consistently enjoy our service, spacious rooms, and the pleasant environment. It’s also great to know that you find our shuttle service to the mall and beach convenient.We truly appreciate your support and look forward to welcoming you back for many more stays in the future!Best Regards,Patong Bay Hill Team.

住宿方回覆: Dear Zhan Yuhui,Greetings from Patong Bay HIll!Thank you for your detailed feedback to Patong Bay Hill. We're glad to hear you appreciated the spacious room. However, we're truly sorry to learn about the concerns you experienced with the water quality, bathroom design, and room humidity. We will be addressing with our maintenance and housekeeping teams to check immediately. Your input is invaluable in helping us improve, and we hope to have the opportunity to offer you a better experience in the future. Best Regards,Patong Bay Hill Team.

住宿方回覆: Dear Ronwong,Greetings from Patong Bay Hill!Thank you for your feedback to Patong Bay Hill. We're glad to hear that your kids enjoyed the swimming pool and that you found our pricing reasonable. We appreciate your honest comments about our management and service. Your suggestions are valuable, and we will definitely work on improving our flexibility and service attitude to provide a better experience for all our guests. We hope to welcome you again soon!Best Regards,Patong Bay Hill Team.

住宿方回覆: 親愛的志， 來自芭東灣山度假村的問候！ 非常感謝您對近期入住我們飯店的評價。 您需要我們關注的有關服務和清潔的建設性回饋對我們來說也非常有價值。對於您在我們住宿期間遇到的任何不便，我深表歉意。我們的首要任務是能夠為每位客人提供維護良好且舒適的氛圍。請放心，您的評論已被牢記在心，並且我已親自調查了情況；我們已採取糾正措施，確保為下一位客人提供最好的環境。再次感謝您抽出寶貴時間寫信給我們並分享您的建設性意見。 最良好的問候， 芭東灣山隊。

住宿方回覆: Dear Valued Guests,Greetings from Patong Bay Hill!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill one day soon! Best Regard,Patong Bay Hill Team.