Started out a little frustrating as my scheduled pick-up at the airport wasn't there. A phone call was made and 20 minutes later a driver arrived. It happens. I had booked directly with the hotel as it's an independent property which I like. We had agreed to a room on the 3rd floor as my previous room on the 4th was taken. Upon arrival I was given a room on the first floor which I was not very happy about. The front desk gent said he couldn't do anything about my contract for the 3rd floor room. Had I known this, I wouldn't have made the reservation. In the morning I spoke with a woman I was most impressed with, I believe her name was Sao. I explained the contractual error, showed her the email and the failure to have the driver awaiting at the airport. Not a great start. Within 30 minutes I get a call to my room, she made things happen. I was moved to room 307 as stipulated. I always appreciate and respect people that can right a wrong. She did that and over the course of my stay I really enjoyed seeing and conversing with her. Rooftop pool is fantastic. Great place to watch the sun go down. Breakfast is also up top and meets all your needs. You'll notice the 3 nice girls working breakfast are also the housekeepers. These girls work hard. I made sure to let them know I appreciated their hard work and left them tips each time I had house cleaning. I plan on staying there again and would highly recommend it. Chay, if you are reading this. Hello!
翻譯