Bandalo Boutique Hotel

地理位置好，對面馬路就是芭東海灘，但是服務基本上沒有，和國內的快捷連鎖店差不多，健身和泳池是和隔壁酒店共享，

我在Agoda網站上預訂了貴酒店的六間客房，分別於3月9日至16日入住，每天入住日期都不同。然而，我們家人在3月9日入住時遇到了一個令人不愉快的事件。酒店忘記提供牙刷和牙膏，我們向前台反映了這個問題，並在房間內等待。同時，我們也打開了「請勿打擾」的設施。然而，酒店的職員在沒有敲門的情況下直接進入房間，看到房間裡有人後才退回門外。我們家人當時非常驚訝，但並沒有追究此事，只是發現房間內沒有安全鎖。為了確保自身安全，我們在晚上睡覺時將一把椅子擺在門後。然而，3月10日早上約8點多，有人試圖打開我們的房門，這讓我們非常擔心自身的安全。當他們聽到房內有人聲後就離開了。我和我的家人非常擔心酒店的設施和酒店員工的專業水平。酒店沒有安全鎖，無法確保客人的安全，這讓我們對酒店的安全性產生了極大的懷疑。連續發生兩件不愉快的事情，使我們對住在酒店內的人身安全和財物安全感到非常擔憂。 我都找了訂房網站，及酒店的supervisor協助處理事情，開始時，他表示所有房間內鎖門後，門外的人無法開啟門，只有經理和housekeeping的同事才有門卡可以開啟客人房門，然而多次嘗試後，房外的人仍然能開啟家人酒店房門，supervisor再次表示，可能是酒店房門壞了，才會有此情況，會給家人換房，之後酒店經理kung 到來，多次查詢，家人有否財物損失，家人表示沒有後，酒店經理kung 態度即轉惡劣，態度強硬地表示，財物沒有損失，代表酒店安全沒有問題，酒店房門沒有問題，不會給予換房，就算家人選擇退房，酒店亦不會奉還餘下的房錢，態度極之惡劣。 我們選擇貴酒店是因為它是新建成的，我們相信貴酒店的設施和員工培訓會非常專業，同時也相信貴酒店的安全性會非常完善。然而，事實證明並非如此，這讓我們對貴集團和貴酒店深感失望。 我希望貴酒店能嚴肅對待這個問題，並採取適當的措施來改善酒店的安全性和服務質量。我們期待著貴酒店能夠解決這些問題，以確保所有客人的安全和滿意度。 I recently made a reservation for six rooms at your hotel through the Agoda website. The stay dates were from March 9th to March 16th, with each room having a different check-in date. Unfortunately, upon our arrival on March 9th, my family encountered an unpleasant incident. The hotel failed to provide toothbrushes and toothpaste, and we brought this issue to the attention of the front desk. We waited in the room while indicating the "Do Not Disturb" sign. However, a hotel staff member entered the room without knocking, only to retreat upon realizing that there were occupants. We were quite surprised by this breach of privacy, but we did not pursue the matter further, aside from noticing the absence of a safety lock in the room. To ensure our safety, we placed a chair behind the door when we went to sleep at night. However, on the morning of March 10th at around 8 am, someone attempted to open our room door, which greatly concerned us about our safety. They left upon hearing voices inside the room. My family and I are deeply concerned about the facilities and professionalism of the hotel staff. The lack of a safety lock in the room puts the security of guests at risk, raising significant doubts about the overall safety of the hotel. Experiencing two unpleasant incidents in a row has left us extremely worried about the personal and property security of staying at your hotel. I have contacted the booking website and the hotel supervisor for assistance in addressing this matter. Initially, the supervisor assured us that once the room door is locked, it cannot be opened from outside, and only the manager and housekeeping staff have access cards to open guest room doors. However, despite multiple attempts, people from outside the room were still able to open the door. The supervisor then suggested that it could be a problem with the room door and promised to arrange a room change for my family. Subsequently, the hotel manager, Mr. Kung, arrived and inquired several times about any potential loss of belongings. My family assured him that there was no loss, at which point Mr. Kung's attitude abruptly turned hostile. He forcefully claimed that s