美國長住飯店 - 鳳凰城中心(Extended Stay America Suites - Phoenix - Midtown)

Some place played music for a couple of hours in the evening... Maybe charch? I could hear the voice of the hall and traffic too. So you better bring an ear plug. Plus, i couldn't close the bathroom door. It's too tight and the risk of being locked in. And no hair dryer again!!!

Bartenders were friendly and entertaining. Good choice of drinks. Breakfast was very good. Good selection of hot and cold foods.

Hotel was dirty as it can be and everywhere you look around there was something always broken or just bad maintenance Shower was not pouring the water the normal way and floors where dirty that you could not wanted to be stepping Homeless around the premises and people prompting doors that shouldn’t Lost of rooms having dogs and the smell of the hotel was terrible even the room. Very bad experience Will never ever get another hotel like this or this chain

No phone in room, extra lock was broken from door, water was unusable for roughly 6 hours when they initially said 3. Top that off with just a shady overall feeling throughout the place and someone trying to break into my room. Left my stay early for these reasons and they refused a partial refund.

Room smelled like bleach covering up some bad funk. Pull out bed was disgusting and bathroom or living room had been poorly cleaned. Left the room after 10 min and got out of there

Very dirty facility and unfriendly staff members. Gym equipment was broken and there was no blow dryer!

From the moment we attempted to check-in the experience was horrendous! Homeless sitting and loitering the parking lot and lobby. No one at the front desk after 10 mins waiting. When she finally came out of the back, she was texting and laughing, completely inattentive. Gave me directions to my first floor room, and when I brought it to her attention the key she gave me was for a third floor room…her response was “my bad”. After arriving in room, the toilet would not flush. The button was broken inside. Had to flush manually by removing the lid.! Attempted to call the desk, however the phone did not work! Went back down to desk, to request another room, however after waiting 15 min and yelling for someone, I finally went back to the room. “Free Breakfast”. HA! There are packets of hot chocolate and I stand oatmeal at the coffee station in the lobby. Oh, and spoons. That’s it…not even napkins! At 193.00 for the night, I can tell you we will never stay there again. BEWARE!!

Worst bathroom ever. Smelled like pee and was filthy. Tub was dirty, chipping away, towel was dirty and had makeup on it. Very noisy, people yelling, unsafe environment.

The property stinks. Literally stinks. The staff that we dealt with has no people person skills. Customer service was not great.