中城花園鳳凰城飯店(Wyndham Garden Phoenix Midtown)

Midtown Garden Hotel Phoenix TERRIBLE! Hotel cancelled room on day of booking - left me stranded - refused to help TERRIBLE! TERRIBLE! TERRIBLE service...! stay away Hotel cancelled booking on day of check-in... What can I say.... I booked through a third party ..... arrived at the hotel after getting off my flight... only to be told - that they had canclled my room that morning due to a leak in the roof - and that they were sold out. As I had booked thorugh a third party - they refused to assist in finding alternative lodging... and was told - "it was also my responsbility to contact the hotel".... (I joke not....).. person on the Front Desk.. would not let me speak to a manager.... tried to explain - my third party was based in Australia.... didn't matter to the lady on reception.. so I was left in the hotel lobby - trying to find a hotel (last minute) to check in that nigh.... Thanks for nothing Midtown Garden Hotel Phoenix Service is terrible... I can't comment on rooms or cleanliness... but I would only recommend to AVOID

We stayed at this hotel for one night after a long flight from Vancouver. Hotel is under renovation therefore can't leave a descent review. We appreciate the efforts of the staff to make our stay pleasant. Can't complain and thank you.

This place is a dump. When we arrived they couldn’t prove a room key for any of the guests. We had to be escorted to our room every time we entered. None of the amenities were advertised as “not in use or being renovated”. We arrived and we were told that the restaurant was closed , the bar was not open either . The pools and patio are were also closed. So basically it’s false advertising. Our room did not even have lighting outside the door, inside the room , no hot water , no smoke alarm ( exposed wires and the tv didn’t even work! Not to mention the parking garage has zero lighting and it’s covered in trash , and is literally falling apart. No security , completely unsafe and not a single thing was done to make anything right by the front desk. DONT STAY HERE!