鳳凰城機場北希爾頓花園旅館的評論

房間很乾凈，周圍環境也很不錯，出差首選，離市中心也很近，下次再來。

雙人間設施齊全，服務熱情，離市區和機場都比較近，交通方便，價格比市區便宜很多

お菓子や飲み物(ジュースや水)が無料で付いてくるのがいい。 設備もきれいで、コンセントも大量にあるので充電に困らない。

英語話せない日本人でも安心して宿泊できると思います。空港連絡トレインの駅にも近いです。昼間は歩けますが夜はやめといた方がいいと思います。大人しくライドシェアかホテル送迎を利用しましょう。

Our room was spacious and clean, AC worked very well! My daughters were disappointed that water in the (outside) pool was like a hot tub!

Amazing room great customer service.

Loved it! Great location

There wasn’t any hot water. I called the front desk at 9pm and after waiting several minutes on hold, they said the hot water heater was turned down and it will take an hour to get warm water. My response was that I have to get up at 3:45 for a flight and not taking a shower now is an inconvenience. They said they couldn’t do anything about it, which I understand. I get up earlier so attempt to take a shower and still ice cold water coming out for over 15 minutes. Not having hot water is unacceptable.

Great experience with my stay a the hotel. Shuttle was prompt to pick up, exactly where I was told to meet and the driver was friendly and helpful. Check in was quick and the staff was friendly. The rooms are neat and tidy, I had a bit of wallpaper peeling off but that’s typical of hotels and high humidity bathrooms. Rooms were stocked with coffee and teas and the beds were comfy. Internet worked great to send some business emails. Check out was a quick drop off at the drop box and a greeting from the staff. The shuttle back to the hotel showed up on time and were quick and prompt to get us to the airport. I also grabbed a bite from the restaurant. The staff were helpful and friendly and checked in on things. I had the Cobb salad and a Jameson on ice and the salad was delicious. I will definitely stay here again when visiting

The hotel is not in a very good part of Town. The desk people do not answer when you call for service to the room such as pillows or blankets. The room only had to Bath towels for two adults to share. The sheets and blankets appeared clean but old and worn. The pillows were extremely worn. The closet had no extra pillows or blankets in the room.

I checked in via Hilton App and pick my room as directed. Went physically to front desk and told the person in the front desk that I checked in via my app and gave her my driver’s license. She gave me keys for my room and I went on with my day. I stayed with family on my first night and came back the following night and my keys were not working. I went down to front desk and told the same person who checked me in the issue. She activated my keys and I went back to my room. As I opened the door and flicked the light I saw male dress shoes on the floor. My room was given up and check in was incomplete they stated. The person in the front desk accused me of checking out early and I was arguing with her and told her I did not, she was unapologetic about the matter and just called supervisor to deal with the situation. I explained to the supervisor that what happened is unacceptable, it’s reckless and unsafe. I am walking in my supposedly assigned room with a male stranger occupying it. They assigned me to another room finally but i feel I should be refunded for the first night for their error .I demand an apology letter from management or corporation .

Everything was great with this property with the exception to the parking. Seems everyone wants to charge for everything ala carte, when a reputable company like Hilton should just figure that cost into the rental instead of making it a separate process. Unfortunately the parking gate was an issue and the only issue with our stay at this property. Keys didn't work for the gate.

This property has recently had an unfortunate water leak which occupied much of the time of team members. It reduced expected amenities and extended time to get service. I wish I had known, as I would have switched my reservation to another Hilton hotel.

Close to the airport The hotel offers a free shuttle great shuttle driver very helpful front desk clerks The room was comfortable Restaurant food and service where exemplary and convenient