金邊鄰近Mellow Linen的飯店

Ookal zijn de meeste personeelsleden vrij jong, ze zijn heel vriendelijk, aangenaam en staan altijd paraat om je te helpen. Het gebouw en de kamers zijn vrij nieuw en steeds proper. De faciliteiten zijn goed in orde, heb hier echt een aangename tijd gehad. Dikke proficiat voor het hele team!

藝術裝飾酒店坐落於金邊。 附近的金邊柱和噸勒薩普河。 金邊的昂貴的酒店,但原創的概念。 屋頂不錯,早餐齊全。 不幸的是,大部分房間都面臨着另一棟建築 ( 鎖定視野 ). 總體來說愉快的住宿,如果尋找不同的東西,推薦這家酒店。

總體來説還是挺不錯的，下次繼續光臨哦總體來説還是挺不錯的，下次繼續光臨哦總體來説還是挺不錯的，下次繼續光臨哦總體來説還是挺不錯的，下次繼續光臨哦總體來説還是挺不錯的，下次繼續光臨哦總體來説還是挺不錯的，下次繼續光臨哦

酒店屬於新裝修的，所以房間內有裝修的味道。房間沒有窗户不能通風，屬於瑕疵吧。酒店的水很好，有國內澡堂子洗澡的水壓，非常舒適。酒店的早餐也不錯，中西結合，早餐豐盛，離景區也很近，性價比很高，推薦！

在這裏住了三晚上，餐廳裏的食物還可以，早餐也還行。距離河和夜生活不是很遠，這裏的人都操着流利的英文，員工很友好。房價愛你很不錯，沒有什麼問題，乾淨整潔，會在來這裏住的。回來的時候又住了一晚，床是亞洲風格很硬，所以很喜歡。

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

酒店所在區域是金邊市中心，出了酒店右邊拐彎就是中央市場，買東西特別方便。房間臨街，稍微有一點吵，但完全能接受。 前台經理是中國人，特熱情。其他本地員工大部分也能説中英文，溝通無障礙。 一樓餐廳有免費的夜宵，雲吞拉麪之類的。 説幾個我覺得要改進的: 1. 房間電話上居然沒線，想找前台衹好自己跑下樓。 2. 住3樓的房間剛進門會有股潮味，開了空調一會就沒了。估計是低樓層的通病。 3. 冰箱入住時沒用到，後來買了飲料想放進去才發現不製冷，因為第二天就退房所以也沒去跟酒店反映了。 4. 入住收按金。柬埔寨華人老闆的酒店都喜歡整這個，原因當然都能理解，但作為商務客很討厭這種額外的事，希望未來能取消把。 總之，這家還是很推薦國內客人來住，溝通出行吃飯這些都不是問題。

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

總體來說是還可以的，三百多的房費中三百塊都是給湄公河河景的，夜景和日出還有白天繁忙的大街都很好看。但是房間環境真的很不好，說是豪華房，一進門就能感受到比單身公寓的裝修還要差，廁所馬桶一股下水道味兒，衹能一直蓋着馬桶。淋浴花灑也是壞的，必須拿在手上洗澡。床墊挺軟的，但是枕頭套竟然破了。另外再說一下酒店位置，位於華人街“金街”上，酒店樓下街上全是中文，但不知道怎麼回事整體給人一種夜總會聚居地的感覺，治安還是王宮邊上更好一些，給我一種更本土更生活的感受。如果是來柬埔寨旅遊感受當地文化的就別選這家了。最後，誇一誇前台的服務員們，全員非常盡責，免費寄存了行李並幫助我們預定了kinin的晚餐，謝謝！以上情況僅供大家參考。

位置在金邊新區，高大上的硬件設施，裝修風格符合年輕人的喜好，早餐體驗非常好，特別有網紅無邊泳池，很出片，還有健身房。服務員也非常熱情，又中英雙語服務，下次還會再去。