金邊輝盛凱貝麗飯店的評論

住宿方回覆: Dear Leonkg,Thank you for taking the time to share your feedback regarding your recent stay at Capri By Fraser Phnom Penh! We sincerely apologize for the inconveniences you experienced, as this is not reflective of the standard we strive to uphold.We understand that the size of the room fell short of your expectations, and we appreciate your comments regarding our descriptions. We constantly aim to provide accurate and helpful information to our guests, and your input will help us improve that.We are very sorry to hear about the delay in housekeeping that affected your stay. Please rest assured that we are actively addressing the staffing challenges within our housekeeping department to ensure timely service in the future. Your experience is invaluable in highlighting areas where we need to do better, and we are committed to making those improvements.We truly value your loyalty as a returning guest, and we hope to have the opportunity to restore your faith in us on your next visit to Phnom Penh. If you choose to stay with us again, please do not hesitate to reach out directly so we can ensure your experience is much more enjoyable.Warm regards,Soklida ChounGuest Service Supervisor

住宿方回覆: Dear Valued guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We apologize for the inconvenience caused by our hotel's location being a bit far and the limited dining options in the nearby area. We understand that this may have caused some extra effort for you to get around. However, we're glad to hear that our rooms were spacious and clean, meeting your expectations. We also take note of your comment about the bathroom having a slight odor and will take immediate action to address this issue and We appreciate your honesty and will strive to improve our services to better meet your needs.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

住宿方回覆: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We are thrilled to hear that you enjoyed our service and felt well taken care of during your stay. Your kind words inspire our team to continue providing exceptional service to all our guests. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

住宿方回覆: Dear Sue Zhou,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We’re thrilled to hear that you chose to stay with us for the second time and that you enjoyed our breakfast offerings. It's wonderful to know that you appreciated the variety of coffee cups available, as well as our complimentary coffee coupons. We understand that time can be limited during travels, and we hope you’ll have the chance to enjoy those coffee coupons on your next visit. We can’t wait to welcome you back for another great stay!We look forward to welcoming you back soon!Warm regards,Soklida ChounGuest Service Supervisor

住宿方回覆: Dear Guest.Thank you for your review, We're glad you enjoyed your stay with us in Phnom Penh and appreciated the convenience of our location. We're proud to be situated near many delicious restaurants and cafes, and we're happy to have been able to meet your expectations.we look forward to welcome you to Capri by Fraser Phnom Penh in the near future.Best regardsKoy KolRoom Division Manager

住宿方回覆: 尊敬的客人，感謝您抽空與我們分享您的回饋。對於您在入住期間遇到的問題，我們深感抱歉。我們真的很抱歉聽到房間沒有滿足您的期望，特別是有霉味和嘈雜的空調；這些是我們努力改善的舒適度的重要方面。我們認真對待您的意見並正在尋找解決方案，以確保為我們的客人提供更舒適的環境。我很感謝您對早餐服務、有限的水果選擇以及對員工態度的擔憂的評價。這當然不是我們所追求的標準；我們非常重視客戶服務，我將與我們的團隊一起解決此問題，以確保營造更熱情的氛圍，並為所有客人提供更好的體驗。我們真誠地感謝您的回饋，並希望將來有機會為您提供更好的服務。如果您決定再給我們一次機會，請直接聯絡我們，以便我們確保您住得更加愉快。謹致， Soklida Choun 客戶服務主管

住宿方回覆: 親愛的 Jesper， 非常感謝您花時間為您最近入住金邊輝盛凱貝麗酒店式服務公寓寫下如此正面的評價。我們很高興聽到您在我們這裡過得愉快，並且您房間的位置、清潔度和舒適度滿足您的期望。再次感謝您推薦我們的酒店。我們期待您下次再訪，享受愉快的住宿體驗。謹致問候 Koy Kol 客房部經理

住宿方回覆: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you found our rooms clean and cozy, and that our staff provided you with friendly and attentive service. Your recommendation means a lot to us, and we look forward to welcoming you back during your next business trip to Cambodia!Best regards,Soklida ChounGuest Service Supervisor

住宿方回覆: Dear Kurttsui,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed the cleanliness, service, and decor of our place.We strive to provide a comfortable and convenient experience for our guests, and your feedback truly motivates us. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

住宿方回覆: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're delighted to hear that you enjoyed our convenient location in the city center, making it easy to explore nearby attractions like the river and the palace. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

住宿方回覆: Dear Aaxiansheng,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed your stay and appreciated our front desk service.We understand that the room size may not have met your expectations, and we will take your comments into consideration as we strive to improve. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

住宿方回覆: 親愛的張凱琳： 感謝您的好評。我們很高興得知您發現我們的飯店設施很新且維護良好，並且您喜歡房間的清潔和舒適。為客人提供滿意的服務始終是我們的目標。我們也很高興聽到您發現我們的位置很方便。 我們感謝您的回饋，並期待您將來再次光臨。 此致， 科伊科爾 客房部經理

住宿方回覆: 尊敬的貴賓。 感謝您對近期入住金邊輝盛凱貝麗飯店式服務公寓的回饋。我們很高興得知您發現我們的設施新穎且現代化。 至於您對金邊安全局勢的擔憂，我們理解您的擔憂，但我們向您保證，我們的飯店位於安全區域，有 24 小時保全。我們始終建議客人在遊覽這座城市時採取必要的預防措施，但我們相信金邊總體上是一個安全的遊覽地點。 再次感謝您的回饋，我們希望在不久的將來歡迎您回到我們的酒店。 此致， 科伊科爾 客房部經理