費城城市大道希爾頓飯店(Hilton Philadelphia City Avenue)

I had a great experience I came during Super Bowl Weekend. Nice weather nice service amazing sunrise and sunsets. Was able to get great food surrounding the hotel area and everyone at the hotel is so friendly and always give amazing customer service. I will return. I love the pool and gym.

This hotel is so cheap, that they can’t provide even a bottle of water.

酒店很好,房間和床都很舒服,浴室也很好,他們唯一沒有的就是微波爐

我喜歡房間有多大以及前台女士的友善。我很快就會再次入住..

AVOID THIS PLACE. My recent experience at Hilton was an utter disaster, to say the least. From the moment I checked in until my departure, the entire ordeal was marred by appalling standards and abysmal service that left a sour taste in my mouth. First and foremost, cleanliness—what an absolute debacle! The room I was assigned looked like it hadn’t seen a vacuum cleaner since last guest. I got allergic reaction to my eyes, red and swollen, only good thing happen that the hotel changed my bedsheets and towels right away and it helped, but that where all good about this hotel ended. Housekeeping? What housekeeping? They were seemingly a mythological entity as my requests for a clean-up fell on deaf ears. Not only was the room neglected, but it seemed the staff had abandoned any pretense of fulfilling their duties. If they pickup garbage bin, they do not provide fresh towels, and if they do it will be only two medium size, nothing for hand or shower. No vacuum at all for entire stay. Oh, and breakfast! The serving staff's incompetence. They couldn't even take a proper order if their lives depended on it. It was like playing a game of culinary roulette, unsure of what might actually appear on the plate. The front desk staff's disregard for guest requests was baffling. Multiple times I asked for the room to be cleaned, yet it felt like I was speaking into the void. my stay at Hilton was a symphony of incompetence and neglect. such disregard for basic hospitality standards.

One of the worst customer service experiences I have ever had. We arrived at 3:45 for a 4:00 check in and had no problem waiting. By 6:00 we were angry, by 6:30 we were fuming. We were not the only ones, nobody was getting their rooms. I was respectful and asked the director of guest services how she would make it right, she was snarky and disrespectful and mumbled that she would try and get $70 taken off through *******. We were finally checked in almost tree hours late. We missed our dinner reservations and scrambled to find a place to eat nearby. We were here visiting colleges with our daughter but also wanted to eat at a great Philadelphia restaurant, we settled for a bargain BYOB Japanese restaurant. That being said, the service at the restaurant far exceeded that of The Hilton. I would never ever return here.

The email I received from the Hilton was i would be able to check in after 3:00pm. I wasn't able to check in till after 5:00pm. I was left sitting around the lobby even after i told the staff i had to leave 5:45 for reservations. I had to start getting ready in the restroom off the lobby. Unacceptable for Hilton standards.

There was one person working the check-in desk and we waited over 10 minutes just to get checked in. And our room was in SERIOUS need of a renovation. Peeling paint on the entry ceiling, tired and scratched furniture, peeling wallpaper in the bathroom, and a very strong odor greeted us as we entered - musty, moldy maybe. We had to open the windows so we would stop gagging. And we had no time to even ask for a new room because of our schedule. Just really disappointed at the quality level of our room. The lobby and bar/restaurant, however, were really nice. And our bartender was fantastic.