The room that they gave us (room # 608) when checking in was very smelly. Besides the smelly room, the room was also missing the fridge and the microwave. When we booked, we booked the Deluxe room with microwave and fridge, and they were not in the room, plus the room was very smelly. So they gave us another room, which is room # 611. Also, we requested housekeeping from the night before, and housekeeping never came the next day. Somehow there's a disconnect between the lobby personnel and the housekeeping personnel. Very disappointed. This hotel is a little run-down now. Not sure if the hotel management even cares! Service is pretty bad, however, breakfast was pretty good. The carpet on the 6th floor was really dirty too, however, they finally steam cleaned it. Also, being a Diamond member does not mean anything to them, because they won't upgrade us to the Suite.
Worst hotel ever stayed in when we first got there it didn't even have my room ready so we had to come back in an hour that was no big deal so we came back they put us in this room with no bathroom door no privacy or anything the door locks on the door looks like someone been broken into all jacked up holes in the ceiling water spots all over the ceilings you can see underneath the door where the seal is was cut off I went back to the lady and I asked to be in to Don the room and she gave me such attitude and I literally gave her attitude back very disrespectful girl her name is May or whatever how you spell it did they put us in a room upstairs little better but still it stinks like old dirty people water spots in the walls the bathroom is nice that's only thing about it the bed sucked pillows flat way uncomfortable I woke up hurting while I was gone NASCAR race they came into the room took my food and threw it away didn't make the bed I get this hotel I like complete zero the workers lack of respect they need to be fired except one lady that she helped us she was pretty great I would not recommend this hotel for anybody this hotel needs to be closed down or have better management screw this stupid Hotel