樂格旅館的評論

We was disappointed to stay at the lugger inn hotel recently for our one year wedding anniversary, despite being on a great location by the sea, the hotel standard and services are very poor for the prize we had paid. The room lacks basic things like water, heating they have to provide us with a small plugging fan heater for over night which was shocking. In the morning we was surprised by the low quality of food and services, cereals was poored into big plastic containers not knowing how long they have been out? The just and the food all was looking outdated. At one point the bacon we ordered looked too old and stinky my partner could not eat the breakfast eventhough we paid £170 per night breakfast included, she has to give up eating anything that morning. I was reluctant to just try eating something but later I have stomach pain and diarrhea. The hotel does not provide bottle of water or anything like that over night. We will appreciate our money refunded. Absolutely no recommendations to anyone to stay there as this hotel need an entire new management and refurbishment as you walk upstairs you can ear the noise of wooden underflooring squicking under your feet and once on the room you can ear all sort of the noise of flooring soon as someone walking or moving around so annoying you can't even rest. The lady owner working hard to save her business but the help she have is not adequate. One staff doing our bread toasting for breakfast touching it by hands and mopping at the same time touching the dirty mop no hygiene rules observing at place. We saw dirty places stayed there over night and trash tray of glasses laying on some breakfast table no one taking care to remove it so concerned it puts you of to see a chaotic environment and they dont want to allow us to make our own tea, coffee or toast but they prefer the cleaner who has been handling the dirty mop deal with our bread and food delivery on half dirty plates we took some pictures as we didn't want to be confrontational with them as the owner lady is seemed a nice person but she need help for herself as she didn't even change her dirty clothes of last night stained with food sauce visibly tired and overwhelmed as she runs everything with little help of her grand kids such a pity. We are so disappointed