Penujak飯店

這家酒店很漂亮。！房間可以打掃得更好，但我們住得很愉快。游泳池很好，房間寬敞而私密。我們會回來的。該酒店不在庫塔，所以如果您想離開這裏，請準備租一輛摩托車。客房還配有水壺和免費水。作為無麩質食品的人，這裡有食物，但是工作人員不理解這個概念。

I very much warn AGAINST booking at this hotel and want to share my experience with Selong Selo on here to spare others the nightmare we experienced: This hotel essentially took our money and made it impossible to get a refund or rebooking. We had booked a stay at Selong Selo for 2020 - unfortunately Indonesia stopped tourism entries due to Covid and we were stuck discussing back and forth with the hotel, about what to do with our reservation. The first thing we realized was that communication with this hotel is extremely slow and difficult, since very single time someone new responded in what I would deem pretty bad English. Since 2020 we have sent countless emails (many left unanswered) and two years later are yet to get a refund or rebooking for our prepaid reservation of 1.500€. In this time Selong Selo staff has given us the hardest time I have ever experienced with any hotel during Covid: They set absurd deadlines for rebookings (essentially asking us to travel when there were no flights to Indonesia), downgraded the villa category we booked and then took days off our booking in case we rebooked. To be honest we don’t really see how we will get our money back and all this feels like a scam through and through. My verdict is this: Should something go wrong, you are stuck with this hotel and will lose your money. There are plenty of professional hotels in Lombok, so steer clear of Selong Selo!

酒店環境太棒了。我的朋友傷勢嚴重,幾乎不動。酒店工作人員非常樂於助人。特別是前台代理Adi,他回覆了我的要求,完美高效地解決了我們的問題。

Pros: friendly staff, quiet resort. Cons: old and run down. Kids club was a joke. Duplo pieces were dirty and dusty. Basically it was set up by the pool as they are redoing their old space so the only toys they had were dirty and broken. Nothing was really organized. Son was excited for water gun games and the water guns were all broken. Scavenger hunt entailed handing beige Easter eggs within the small surrounding by the pool. Very disappointed. Food was overpriced and bad. Drinks also overpriced. We learned this when we hired a car to a nice resort and beach 20 minutes away and discovered the food was delicious, price was 1/3 of this one and the sand and beach there was much better. It’s an old run down hotel. We say it’s quiet but really there wasn’t many people there. The staff were friendly and helpful.