Christopher
2021 年 9 月 28 日
I gave my card to keep on file and chose to pay at the hotel. When I checked in, I told the manager I was paying cash, he told me it was good that I told him. Not sure what that meant, the card on file has a very high limit and no balance, so either way it was never an issue. I check out the next day, they charged my card $420 for the day I checked in and another $430 for the day I checked out. I also paid at checkout $420 cash!!! The next day the women tells me that the manager forgot what room number I was and that everything is just pending. WRONG!!! They swept the card twice. I called the next day9today) and was told the manager would be calling me at 9am. WRONG!!! No call. I called myself and got the customer service who told me that maybe it will get back to me after a few days and that I needed to open a case??? I told I wanted to speak with the manager that made this mess and was hung up on by customer service. All Penn State workers, Alum, family and friends stay far away from Marriott properties in town unless you want a great weekend of watching football and being with your kids to turned into an unnecessary unhospitable and financial mess. BBB will be notified next as well as all Penn State bulletin boards. This place is unprofessional and there are a ton of other options to go to, and cheaper. They had multiple times to fix but this market is just not for them What a disaster. You've been warned.
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