Christopher
2022 年 7 月 14 日
The staff's response to a long term power outage was terrible. They had a "just deal with it" attitude. We had a full load of laundry in the washing machine which was full of water and another half dried load in the dryer. All they offered was some plastic bags.
My wife had the idea of going to another Marriot hotel to finish the laundry. They agreed to call around and found one close by.
The staff at Springfield Suites treated her like a VIP. They provided tokens for the washer and dryer, gave her dryer sheets, offered food and drink, and spent time talking with her while she was waiting.
The next morning the elevators were still out and I had to help an elderly woman get her suitcase down the steps.
These people need to take a course on customer service. Lacking big time.
We are not high maintenance people. Live off grid with solar panels and no air conditioning. This first time we have ever had a significant complaint about a hotel.
If you come to this hotel, it's beautiful, pray everything goes smoothly and if it does you will enjoy yourself. FYI, pool is being maintenanced and unavailable currently.
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