河內 有停車場的飯店

碰巧遇到了政府施工 但服務員會逐個解釋表示歉意 電梯較小 樓層較高的話需要等待時間較久 但沒有行李時也可以走樓梯 房間跟房間隔音可能較差 不過這次住的偏家庭房 自己在一側 倒是沒有被噪音吵到的問題 房間陽台出去可以看到還劍湖 附近離36古街及火車街都近 也可以走到同春市場及夜市

這家民宿性價比非常高，就在西湖邊上，樓下就有雜貨鋪和bistro，買東西吃早餐也方便，全程自助辦理入住，預訂之後民宿會發大門和房間鑰匙盒的密碼給你，過程很絲滑，入住期間有任何問題直接在平台上聯繫店家都是有問必答而且回答都很及時，強烈推薦！

酒店在老城區，離還劍湖步行5分鐘就到，周圍購物、餐飲方便。房間設施較新，乾淨衞生。酒店服務熱情周到，有求必應。早餐品種較多，味道可口。出行約車也很便捷。

真是一次絕佳的住宿體驗！這家酒店無可挑剔。從頭到尾，我們的體驗都非常棒。 酒店本身一塵不染，維護得非常好。然而，真正令人印象深刻的是工作人員——他們非常友好，並竭盡全力讓我們感到賓至如歸、倍感尊貴。 飯店地理位置優越，方便探索河內老城區，所有地方都在步行距離內。我們尤其喜歡飯店離湖邊僅幾步之遙，每天早晨都能享受美好的散步時光。 我們還抽出時間去了水療中心，享受了一次美妙而放鬆的體驗。 總而言之，這是一家非常棒的飯店，我們強烈推薦，並且會毫不猶豫地再次預訂。

這家旅館最大的亮點是前台那位年輕的女士。她風趣幽默，知識淵博，樂於助人，而且英語也不錯。客房服務人員才是問題所在。我們預訂了4間房，其中3間還行，但有一間房在我們入住的3晚裡一直有蟑螂問題（房間裡發現了10多隻蟑螂）。

房間乾淨整潔，設施齊全，但略顯狹小。我們一家人帶了26吋的行李箱，但空間不夠，無法完全打開。不過，飯店位置靠近裴援街，出遊十分便利。

地理位置真的特別好，就在機場附近1公里，體力好的，絕對可以徒步走到🚶♀️ 就過渡型酒店而言，性價比，設施真的okay 不過，隔音不太行，睡眠💤不好的要謹慎 廁所沒有窗，但是通風還行，基本無異味 過，晚上我們的房間有蚊子🦟 服務蠻好的，總體還行的

My stay at Duhorea Hotel & Wellness during my first visit to Hanoi was unfortunately not a pleasant experience, particularly when it came to the check-in process and front desk service. I arrived around 1:30pm after travelling 6–7 hours by bus from Sapa. After such a long journey, all I wanted was a good shower and some rest. When I arrived by cab, someone approached me to help carry my luggage upstairs. They were not wearing any hotel uniform, so I initially assumed they were not hotel staff. It was only when the receptionist told me, “Let them handle the baggage for you,” that I realised they were associated with the hotel. This could have been communicated more clearly, especially for a first-time guest. The check-in experience was particularly frustrating. The first male receptionist told me I needed to wait about 10 minutes before receiving my room access card. My passport had already been returned, so I sat in the lobby and waited. After 15–20 minutes with no update, I had to approach reception myself to ask what was happening. A female staff member, Le Hang, was then alone at reception. She appeared to be new and had very limited English. I completely understand that not every staff member needs to speak fluent English, and I am happy to use a translation app when necessary. However, she told me she would get back to me and asked me to take a seat. I waited another 10–15 minutes, but again, no one came back to update me. I eventually had to approach her for a second time. After 2pm, she finally brought me the registration forms. The forms were entirely in Vietnamese. As a foreign guest who cannot read Vietnamese, I was genuinely confused as to how I was expected to sign documents without understanding what I was agreeing to. The hotel had already taken my passport for scanning and registration, so I would have expected them to know that I was a foreign guest and provide an English version or at least explain the documents properly. I also asked whether a deposit was required, but there was further difficulty communicating and getting a clear answer. The repeated back-and-forth was what made the situation so frustrating. The issue was not simply the language barrier — I was willing to use a translation app — but the lack of communication, preparation and support. The welcome drinks were eventually served around 2pm, about 30 minutes after I arrived. A male staff member who was more comfortable communicating in English eventually stepped in to assist, while Le Hang left the reception area. If a staff member is new and still learning the hotel's procedures or has limited English, I believe they should not be left alone at the front desk without adequate support, especially during guest check-in. To be fair, the hotel did provide a room upgrade and complimentary afternoon tea as a service recovery gesture, which I appreciate. However, these were not things I requested. What I really wanted was simply a smooth and professional check-in after a long journey. I hope management takes this feedback constructively, particularly regarding staff training, front desk communication and supporting new staff members. The hotel has potential, but unfortunately, the arrival experience left a disappointing first impression.

今天來時原本的房間冷氣不是很冷天氣很熱！跟前台反應一下！前台的美女先幫我調整了它們的中央空調！但是20分鐘還是一樣！最後她主動幫我換了一個房間但換房之前帶我去看了三間讓我自己挑選！服務真的沒有話說！下一次還是會來這裡住

我真的很喜歡這個地方的位置,它是如何靠近很多食物,水果,蔬菜攤。我也喜歡它是如何靠近很多迷你店,我可以去那裏撿我需要的東西。老闆人很好,借給我我需要的東西。她非常尊重我打電話給我先生。酒店女僕非常友好,周圍很友好。我喜歡有一個便攜式對流爐讓我做飯。我喜歡有銀器,子,和菜,可以用來吃我的食物。使用洗衣機非常划算,第一次只需要20,000盾,免費額外使用。我喜歡它離那家大型的 Winmart 雜貨店很近。 酒店房間很乾淨。我喜歡它有這麼小的空間,我可以把衣服掛起來曬乾,這很完美,因爲它直接在樓上房間的空調單元下面,在那裏它散發出熱量,使它乾燥得更快。酒店總是有一套新鮮乾淨的毛巾,每當我需要它時,酒店總是有衛生紙可用。 唯一不喜歡的就是時不時有蜘蛛,我不得不殺死其中2只,最後一天還要對付一隻大蜘蛛,我是一個害怕蜘蛛的人。 我可能會在8月,9月或明年年初回到這家酒店,當我回到越南河內時,情況適合我。