This was a great hotel for our vacation! First off, the staff was very accommodating and very nice to us. We had a problem with our hot water the first night and the staff jumped on the issue and put us in another room and insured we had hot water. It was a little cold that night and they hooked us up with an extra space heater that kept our room toasty the whole stay. The food in the restaurant was really fresh and the steak was made perfectly. We were all very impressed with the food!! The free breakfast was also delicious and they even made my eggs to order! The most impressive “above and beyond” moment, though, was when we were leaving. While packing our rental car we noticed a tire was flat. Luckily the car came with a spare but the flat tire was stuck on the car. We were going to have to wait hours to get help. The hotel staff brought over a hotel maintenance worker who was able to free the tire and put our spare on for us. It truly saved losing a whole day of vacation and I was so grateful. This above and beyond service is what you hope for in a vacation and they delivered. Thank you so much for the hospitality!
This hotel is known for its garden and views, but other aspects leave a lot to be desired. In fact, the hotel was quite disappointing. The hotel definitely does not meet the standards of a boutique hotel, as it describes itself. - rooms are ok, conformable, but basic. - PREJUDICED treatment by the staff. I felt a huge difference in treatment between European and North American guests and Latin guests. I had never experienced this before in a hotel and I found it very serious. - It definitely does not work for long stays or as a base for exploring the Sacred Valley, precisely because it is at the train station. The place has a strong smell of BURNING FUEL, and there is TRAIN NOISE all the time. You wake up and go to sleep to the sound of whistles, which is very chaotic and unpleasant. - There are other much better options in the city. - It is about 10 minutes from the center, with a reasonable climb. And you have to wait in lines of train passengers to get into your hotel every day. - Breakfast is REPETITIVE AND WITHOUT VARIETY. Simpler hotels in the area had infinitely better coffee. However, it seems to be standard for the hotel, a jacket that other guests have complained about in past reviews and nothing has been done. They say they will improve in the responses to reviews and nothing has changed. - Professional staff, but IMPATIENT AND IRRITATED. They are resistant to simple requests. - I asked for computer at the reception to view a personal document that can only be accessed via computers. They did not allow me to use it, and there was no other available for guests to use. - A hotel of this value has no amenities whatsoever, only soap. There is no shower cap, skin moisturizer, cotton wool. I have never seen this in hotels that classify themselves as ”boutique”.
Edilberto helped us and picked us up from the station and helped us buy tickets, the location was favorable and the place is warm and friendly, everything was clean and the breakfast was delicious,We will return and recommend it to our friends because we loved it
FFreqTrvl75A bit surprised the hotel is that highly rated. It was certainly decent but for the price (or cheaper) you can find many better alternatives. A staff member met me at the train station and escorted me to the hotel which was a nice touch and just a short 5 minute walk. I reserved one of the deluxe rooms. The use of the word deluxe is done loosely. The room was quite small but the worst part (and perhaps should have caught it earlier) is that the room didn’t have any AC system. It was quite stuffy. You could leave the window open but not only it didn’t provide much inbound fresh air but you’d be subjected to loud noise (music, people, crying babies) from the street. If you are a light sleeper expect it to be challenging with the noise. Bathroom was small but sufficient. Bring some toiletries since they only provide shampoo and conditioner (I guess you can repurpose the hand soap as well). The mattress is rock hard so if you like it then it’ll work well for you. I also found the pillows to be uncomfortable. The complimentary breakfast buffet was elaborate and probably has more items than you’d care to eat early morning before exploring Machu Picchu. They also provide a buffet lunch for around $20 USD and a la carte dinner. I tried the lunch buffet and it was also very elaborate. On the site they have a picture of a jacuzzi so I assumed it was part of the hotel guest amenities. I was wrong. They have a spa but you need to pay a day pass to access the amenities. Check out time is 10am so if you’re hiking and/or visiting Machu Picchu in the morning plan accordingly since they charge a hefty amount if you request a late check out. The night prior I asked for a Noon check out and they said it would be $50 USD. Ultimately I would consider this property more average than upscale.
訪訪客用戶Bed was really comfortable. Johan and Marie were so accommodating. We arrived in the evening after a long day of trekking and they got us to our rooms very quickly and understanding of how tired we were. The water was so loud being by the river at the end of rainy season that we were lulled to sleep both nights. All-natural sound machine. Hotel is close to everything. Rooms were clean and decorated uniquely. Breakfast in the morning was great, on top of the buffet Marie also scrambled eggs for anyone who requested. We had a great stay.