巴黎瑪瑪謝爾特住宿

所以我昨晚去媽媽收容所吃晚飯,和住在酒店的朋友見面。我注意到有一個非常友好的保安,他不說英語,他把我交給了前台的另一個人。我想說,作爲一個有旅行體驗的人,接待處的那個人不是很熱情。我不知道我是否看起來像他們的平均客人,因爲後來我注意到他對那些跟着我的人很友好。然而,我和朋友玩得很開心,肯定會再次訪問這個地方。這是一個如此可愛的地方,因爲它在巴黎。希望下次接待人員會更友好,我的金槍魚沙拉不會那麼鹹。整體來說是一次很棒的體驗。感覺他們可以做得更好。節日快樂。

In summary: - No recognition of ALL status. The hotel openly acknowledges that their systems don't show ALL loyalty and so they ignore this and treat everyone poorly. - I am a diamond ALL member and none of my benefits were provided. No free drink, no welcome gift, no upgrade, no free breakfast and no late check out. I was told on three occasions that I was not entitled to breakfast despite mentioning I am diamond and having a physical confirmation on my booking saying 'free breakfast'. - The worst part of the stay was being woken up at 8am by housekeeping knocking on my door asking when I was going to leave. This hotel really succeeded in making me feel unwelcome! Apparently they do this to all customers to ensure they kick them out early and force them to pay for breakfast having been woken up unexpectedly. I gave the hotel an opportunity to make it right and provide some compensation for such a poor experience. Their response was wholly inadequate and provided no resolution. They had the audacity to suggest that if I choose to return they would give me an 'experience that meets my expectations'. Shouldn't a hotel ALWAYS provide an 'experience that meets my expectations'? This is just basic service and they should strive to provide an experience that EXCEEDS my expectations. Instead they should be trying to get me to return to rectify the poor experience and show me that this was a rare occurrence. What is clear from their response to my complaint is that they deal with these complaints all the time and do not care about leaving people happy as they know they don't need people to return.