巴黎瑞瑟夫水療飯店（立鼎世集團飯店）

Before I arrived I stayed at a Disney hotel as I had taken my child there for a few days. I was so relieved to get to la reserve and know right away I was in a proper hotel with top class service and amenities. From the moment we arrived we were greeted with professionalism and politeness. The staff could not do enough to ensure my family were taken care of. After being taken to our room we were greeted by our butler and given some lovely arrival gifts like chocolate and champagne. This was a lovely touch. A huge bathroom with a separate room for toilet. I loved the Japanese toilet and tv in the bath. For the turn down service the staff would set you up for the night adding so many small touches like mats beside the bed and tea on your cabinet. The staff overheard me say we need to get nappies and they went to get them for us. These are the fine differences which set these small handful of luxury hotels apart. Only once have I ever had detail like this and it was in the Middle East. I doubt anyone else offers the same standard of service in Paris. The room offered a small balcony which overlooked the street and grand palace. It was a nice location away from the crowds. They also do a house car service which is nice when available. Breakfast was nice as was room service. One of the biggest selling points here is a 24 hour spa in central Paris. This is news to me and I have worked in luxury travel for some time. The fact I could take my child swimming at 10pm to tire him out for bed was really great. I hope to one day return.

Unfortunately, this hotel did not meet the standards I would expect from a five-star property paying almost 2000 euros per night. Several aspects of the stay were disappointing. The room had multiple issues, such as a broken towel holder in the bathroom that keep falling and only one phone charging point on one side of the bed, even though the room was booked for two people. This made it quite inconvenient. The Wi-Fi was quite slow as well, the ceilings in the room were low, and the furniture felt a bit old and outdated. Additionally, there was a persistent unpleasant smell in the room, reminiscent of musty clothes. Despite airing it out by opening the windows, the smell did not go away. The spa, which we were looking forward to using, was also underwhelming and appeared a bit outdated. To make matters worse, I had an unpleasant experience in the steam room: while lying down, part of my body got burned due to excessive heat. This should never happen. I frequently use steam rooms and have never experienced anything like this before. It seems the facility is not up to the standards of modern, safe steam rooms. We had a particularly unpleasant experience at the Le Pagode de Cos restaurant. During dinner, a family seated at the table next to us began fighting loudly, which quickly escalated into a physical altercation. Several objects were broken near our table during the incident. Afterward, the staff started cleaning up behind us using hoovers and other noisy equipment, all while we were trying to finish our meal just a couple of meters away. What made the situation worse was the inconsistent treatment by the staff. While they offered apologies and even gifts to another nearby table, we - despite being just as close to the disruption - received no acknowledgment or attempt to address the inconvenience we experienced. This felt highly unprofessional and unfair, especially considering the premium price we paid for what was supposed to be a refined, luxurious dining experience.

Very nice room. We have a JS and it's really beautiful one. Service is wonderful, staff ready to support and help you with anything. Our buttler, Charlene leaves us daily in the room little notes and little surprises. We feel very spoiled. I had to choose between Peninsula and Plaza Athene and La Reserve. I select the best ones by far.

Il est des lieux où le temps s'arrête et s'ouvre à vous une bulle de bonheur. Vous voilà en plein Paris, coupés du monde à vivre l'Excellence en tous points. Une équipe formidable dans tous les services, un lieu de vie feutré, intime, confidentiel; un spa où tout n'est que détente et relaxation, un restaurant où tout n'est que délice et raffinement. Des sourires que vous n'oublierez jamais.... Un grand merci à tous pour ce séjour exceptionnel Jean-Marc & Michaël

這是我第一次來 La Reserve，我真誠地希望這不會是我的最後一次。我想不出有什麼方法可以改善這種體驗。飯店安靜祥和。工作人員很好地預見了我的需求，我幾乎不需要說話。房間很乾淨，設備齊全，而且很浪漫。憑藉其聲譽和位置（位於愛麗舍宮旁），La Reserve 擁有相當多的極其重要的客人。但身為一個普通人，我從來沒有覺得工作人員瞧不起我。我們的用餐體驗在服務和品質上都非常出色。禮賓部在推薦戶外用餐方面很有幫助，並為我們提供了一些令人印象深刻的福利，這是其他巴黎酒店很少能提供的。我和我丈夫沒有使用他們的交通服務就到達了酒店，因此他們不知道我們具體什麼時候到達。但當我們下車時，他們立即認出了我們並叫出了我們的名字。我知道豪華飯店有他們的伎倆，但我還是想不通這個。巴黎有很多豪華飯店。但 La Reserve 卻是另一回事。這是一種安靜、樸實的富麗堂皇。親密的奢華。它可能很貴，但完全值得。

我在巴黎預訂酒店時通知我，我的帳戶已被扣款，但預訂未成功...我將在 7 至 12 天內獲得退款，除非我明天要離開，我必須再次聯繫酒店。請向我們發送預訂詳細資訊。