In general, the staff seemed unprofessional upon entering the hotel, as there was a lack of luxury and comfort typically associated with a five-star establishment. A five-star hotel should welcome and support its guests, but instead, it felt more like entering a post office. Luxury is something else entirely. Additionally, the smells of food and overly intense perfume in the hallways and rooms were very bothersome. While the quality of the products used may be high, it doesn't come across in the type of service offered; everything seems a bit improvised. Furthermore, in the room, they placed the luggage on the carpet instead of using the luggage rack.
翻譯