Our stay at the Residence Inn in Panama City superseded our expectations and climbed to the top of our list of favourite hotel experiences. This year, we planned our first annual Girls' Trip to Panama. Three friends. 7 days and 6 nights. 1 hotel. Let's just say that the ”maths was mathsing”. Thankfully, as our accommodation and comfort were paramount to a fun and memorable trip. Residence Inn Panama City delivered high-quality customer service from the moment I booked a taxi to transfer us from the airport to the hotel. On the way, the driver, Mr. Clarke with an E! (inside joke) gave us a mini tour and entertained us with local historical facts. When we checked in, we met Yani at the front desk, whose professional, courteous, and helpful demeanour made us feel welcome. During our trip, Yani actively sought our feedback on the service from the food to our room. She listened and provided thoughtful explanations as well as actioned our recommendations where practical. On another occasion, she helped us make an appointment and find a healthcare provider for a medical emergency. We were astounded by her empathy and sincerity. As a brand ambassador for the Residence Inn, she exemplified the values and ideals of customer service espoused by Marriott. Also, I take this opportunity to recognise there were other Associates, who provided support as needed. The hotel's central location was another plus for us. There were several nearby restaurants and groceries within walking distance. In terms of recommendations, we suggest adding dishes to enhance the variety at breakfast, especially for persons who stay longer. We suggest that the meal options for dinner are more appetising and aesthetically pleasing. Food is our love language! Otherwise, we had an enjoyable time and plan to stay at the Residence Inn whenever we visit Panama. Thank you for enabling us to have a memorable Girls' vacay!
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