帕羅奧圖鄰近斯坦福紀念教堂的飯店

我們去看了49人的季前賽,我丈夫訂了這個房間。雖然我們入住很晚,當我們到達房間時,浴室裏有兩隻螞蟻,淋浴浴缸,我告訴我丈夫,他說寶貝我們去吃點東西,所以我們離開了,去吃披薩和翅膀,回來的時候我們吃東西去洗澡睡着了我丈夫早上6點醒來,打開燈,把我吵醒,告訴我桌子上有螞蟻,我們的食物和衣服都蓋滿了。我丈夫正在洗澡,我告訴了你好。他下樓到前台,告訴那位女士我們的房間有螞蟻,她基本上告訴他馬槽不在那裏,所以他得到了手槍,並告訴這位女士看你告訴我,我必須在有螞蟻的房間裏等待,直到中午12點我不這麼認爲,她給了他一間不同的房間,並說我們星期一你就得和經理談談。我們得到了一個不同的房間,然後去吃早餐,早餐很棒,然後我們去游泳池游泳,非常好。總的來說,酒店是一個非常安靜的地方,我們一定會再呆在那裏,但是我們會和經理談談我們的情況

你抵達時所得到的問候和任何你認爲會得到迴應的問題可能已經定下了基調,但是回到你的房間你會很高興的。讓這個地方清除出濃烈的清潔液氣味....至少你知道它是乾淨的。試着在後面找一個點,因爲那裏似乎比較不吵。這裏的本壘打是com早餐,它和這個連鎖店或其他任何一家一樣好。一位女士很友好地去這個地方,總是乾淨,儲藏充足,而且遠遠超出了你的預期。甚至一個聊天的小組似乎都在參加一個縫表演。這裏的摩擦是位置,但是如果你沿着Camino Real走6個街區,你就會在Sunnivale .....非常時髦,而且裏面塞滿了出色的餐飲和住宿。你不需要尋找桑尼維爾,你一從聖克拉拉過馬路就可以看出來。

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

我是白金會員,要求一張寬敞的特大牀,通常要高樓層。這次他們給了我一樓殘疾人無障礙房,沒有沐浴露在分配器裏。當我登記入住時,他們問我是否需要下午4點退房,我說是的。當我從午餐回來時,我所有的私人物品都不見了,房間部分被翻了。當我詢問發生的事情時,他們告訴我檢查過我的人沒有把它標記爲延遲退房,但有趣的部分是我的鑰匙卡,在下午1點後,她說系統顯示的是下午12點退房。這本身沒有任何意義。當我試圖解決這個情況時,有人告訴我現場沒有經理,他們無能爲力。不過,我可以在晚上11點回來和經理談談夜班,而這些都是我打電話給客戶服務的唯一選擇。我仍然沒有解決這個問題,因爲我在房間裏有個人財產,沒有從任何人那裏聽到過。我將遠離這個財產,直到他們得到適當的培訓,當他們在週末進行管理監督時。我花了整整一個小時才帶着經理們的信息離開,我應該在房間裏呆上兩個小時,但由於工作人員的錯誤,我被趕出房間,甚至沒有提供另一個來完成我的住宿預訂時間。而且,客戶服務很糟糕。除了最後一位女士,幫助我獲得我需要的信息,我需要在處理這個過程超過一個小時後才能走出門外,而他們試圖聯繫到一個可以做出決定的人,但一無所獲。

很好的酒店，hao p

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

酒店很棒，房間很大，衹是位置稍微偏遠了一點。適合情侶出遊。房間裏的洗漱用品全是le labo的，體驗非常好。深夜要微波爐也能馬上送到，非常棒的服務。

艾瑟頓比預期的要好。我知道會很好,但是這家酒店更好,擁有我們住宿所需的一切。寬敞的房間,寬敞的淋浴和浴室。當您需要時,工作人員非常友善和樂於助人。健身房也很棒。價格對於它是多麼的神奇來說是一個偷竊。將來一定要住在這裏。入住也超級簡單快捷。

位置很好-距離火車站步行5分鐘,通往舊金山市中心。房間不錯,但有點”累”。至少我們的是這樣的

BEWARE 酒店會因爲您沒有獲得您支付的房間而超過預訂。 他們把我們的雙人大牀給了別人,只提供了一個國王,並把它拉出來作爲補償 對於您支付的價格來說,根本不理想,因爲摺疊舊非常不舒服,破壞了這次旅行。