花園宮殿飯店(El Prado)

Excellent location.

Reserved deluxe king with fireplace, was told there were none available. Rather than give an upgrade, we received a downgrade to a lesser room, so I returned the keys and left, never to return.

They would not let me check-in. There were additional requirements not specified on the reservation. No effort to help. I got a refund.

Excellent location, cleanliness, property condition, staff. All around wonderful. Just one recommendation is to provide an in-room coffee or expresso machine. They do have coffee right across from the elevator on every floor till 10 am. The current setup is likely more environmentally friendly.

The rooms are beautiful, with French doors that open onto a cute central courtyard, comfortable beds, nice amenities, good roomservice, and fantastic service from every staff member we came into contact with. It is also in a good location, where you can walk to all kinds of restaurants and shops.

I stayed Friday to Monday in a third-floor room facing into the inner courtyard. The room was quiet, had a balcony (which I didn't use as lows were near freezing), and generously-sized bathroom, closet, and desk. The desk chair bottom cushion was dead (odd as hotel just re-opened 2 months earlier after a big remodel), but front desk staff promptly got me a better chair. Right off University so ~1 mile walk to Stanford campus, many great restaurants nearby.

雖然在開業的第二天仍然遇到一些小問題，但工作人員親切而樂於助人，新升級的設施是一流的——床非常舒適；可愛的庭院景觀陽台，大小和空間可輕鬆容納一對夫婦。當然，這裡的位置非常方便探索帕洛阿爾托市中心和重訪我們的母校斯坦福大學。

Staffs are not friendly.