棕櫚泉的柳樹

We had a very enjoyable 3 night stay in the San Jacinto room. It is a very spacious room with a comfortable sitting area. Very little drawer/storage space as there is no dresser, only an antique console (very classy, but not practical). Room description stated "original bathroom," which had us a bit concerned. No need for concern. The bathroom was spacious, well maintained, and spotlessly clean with a modern walk-in shower. The private outdoor entrance was very convenient. I will add my note caution to that of others about the breakfast. There is only the set menu. No substitutions or additions. We enjoyed the breakfast but had to have certain items deleted. I would suggest that they at least display the next day's menu so you could make a decision in advance if you wanted the offered breakfast. Also, it would be hospitable to have a coffee/pastry set up earlier in the morning for us east coast folks who wake up very early. Their website photos are very accurate. Overall, we would return to the Willows and highly recommend it.

The Willows is a beautiful place: it was really peaceful sitting in the breakfast room, looking out at the desert landscaping and the little waterfall. It was neat to stay in the room where Einstein apparently slept when he visited. The problem was that the air conditioning didn’t work in our room. It wasn’t even that hot outside in April — just in the 70’s — but our room didn’t cool down with the AC running, which made it hard to sleep at night. Even leaving a window open didn’t cool the room down. We mentioned the issue when we checked out, and the staff member said to us, “You broke it by setting the thermostat below 70 degrees. Real AC freezes up in a block of ice and stops working when you do that,” he said. Well, not the AC on our house, or in most other hotels we’ve stayed at. And if the AC here needs special handling, why not put a sign near the thermostat? Other than that, we really enjoyed our stay. But, we won’t be back unless they redo their whole AC system. We also didn’t appreciate the reaction when we mentioned the issue; we just expected them to say they’d look into it, not that we broke it (lol).

The atmosphere was lovely and the location very convenient. The staff friendly but I’m not sure it’s worth the price tag. The linens and pillows are better at the Hampton Inn. And my particular room (the garden room) definitely needed a new bed. (My friend staying in a different room said the same thing) I had to ask for a blow dryer. Waters in the room are only replaced upon request, so you have to ask for more water every day. In my opinion, after staying at other hotels, such as this, the amenities are much better Breakfast was very tasty and a good size. Turn down service is basically a treat on your pillow and fresh towel towels. The hors d’oeuvres at happy hour are very simple. If you need anything between 10pm and 7am you are out of luck as they do not have a front desk. No food service (room service) available on site other than breakfast and snacks at happy hour

We've stayed here for the last five years in a row, with other couples, all attending the Tour de Palm Springs bike festival. The overall 'wow' factor is fading and those extra bits that justified the high price are no longer here. Examples: wine happy hour - it used to come with gourmet food bites/tapes, such as proscuitto wrapped asparagus, and warm quiche bites etc... Now basically nothing. First night was some nuts and cheese (no longer brought to you - just left on a sideboard). Second night was a flatbread pizza (also left on the sideboard). Another example: we arrived at the happy hour 10 mins early and were told the only way we could have a glass of wine now was to buy a bottle (our 3 couple group pays over $2,000/night to stay here - so $4,000 for the weekend) - this was really cheap and cheesy. We caved and bought the wine - red was essentially hot - stored in the kitchen clearly. Turn down service: nothing happens other than a 50/50 shot at getting a chocolate or cookie on your bed. Newspapers at breakfast - no longer offered. Coffee service pre-breakfast: tough to come by now - no set up to get coffee from. Snacks in rooms: getting smaller - used to have chocolate covered raisens, plus many other goodies - now a small bag of nuts and pretzels. Still no HBO or movie channel. The room we stayed in had the laundry machines across the hall. The room service team would leave the door open as they did laundry so the loud noises, beeping, and chatting / commotion all afternoon long in there makes it hard to rest in the room. While the location can't be beat, and it is a lovely building, one just senses its suffering from attempts at cost cutting rather than doubling down on being better. We'll likely look elsewhere next year now.

The Willows in Palm Springs is a beautiful intimate historic hotel full of character and charm - the staff are incredible professionals who care about each guest and the standouts are: Gordon, Stone, Mia and Ella Best experience and would return in a heartbeat

This place was fabulous. The service is outstanding, the food is amazing and conveniently located in the heart of downtown, (set back from the bustle so it is quiet and relaxing) There are amazing views from this spot. I have stayed many places in Palm Springs, but this is my favorite. The only thing missing is food and beverage service at the pool which you can get at other hotels. Be aware that this Inn closes in the summer months, so you are unable to contact them by phone or email until they re-open in mid September.