科隆尼棕櫚樹飯店

Two amazing breakfast experiences. Food was phenomenal and quite tasty. The presentation was on point and the service was impeccable. Restaurant ambiance was breathtaking and beautifully designed. A feast for your eyes and stomach. A true gem in Palm Springs.

Where do I begin. Mentioned a bug in my bed and got an apathetic response from front desk manager. Creepy valet guy and hidden fees for parking we were not aware of. Pardon my language but everything seemed half-assed.

We had a delightful experience during our recent stay at the Colony Palms. The front desk staff went above and beyond to ensure our happiness, and we'd like to give a special shout out to Conrad and Tara for making our trip even more memorable. While the pool service was sometimes inconsistent, they were quick to address any concerns and proved to be incredibly helpful. Yocelyn stood out as the most exceptional poolside server we encountered. The property itself is breathtaking and impeccably maintained. During our stay, we encountered a few minor issues with our room keys being deactivated by our cell phones. It's worth noting that the keys are quite sensitive, so it's something to keep in mind if you decide to stay here. That being said, our room was spacious, beautifully furnished, and the beds were comfortable. The only complaints we had with the room were related to the misalignment of the shower door, which caused the glass panels to collide and potentially pose a shattering risk. Additionally, the drawers in the living area were somewhat disorganized and tended to fall off the tracks. Lastly, it would be wonderful to have the option for self-parking at the Colony Palms. During our stay, the only available choice was valet parking, which came at a cost of $35 per day. Having the flexibility to self-park would be a convenient alternative for guests who prefer to handle their own parking arrangements.

I’ve only been here 3 hours and I’m already pissed off. The room and environs are amazing. The valet and check-in staff incredible. Then you get to the pool and it goes downhill fast. I ordered one glass of wine at the bar and thought I would drink more so I left the tab open. I didn’t so I came back to close it. 2nd bartender said he couldn’t do anything, the bartender I ordered from was on break so I’d have to wait for him to come back in order to close out my one glass of wine. Weird. So we went back to the pool for 30 minutes and came back. 2nd bartender said well now the original guy is helping other customers with umbrellas so we’d have to wait. Can you not just close out the damn receipt?! Apparently not. We waited another 5 minutes and the original guy never came back to the bar. Ultimately went to the front desk and just told them I’m not closing out my pool tab. What a ridiculous policy that is the opposite of customer service.

Loved it!!! The staff was amazing, the room was clean and the pool was open 24h! We ordered food straight to the pool- the restaurant definitely did not disappoint either!! The atmosphere at colony palms is truly relaxing and we can’t wait to be back for another booking soon!

I am currently staying at this hotel as a final getaway before the birth of my child, hoping to unplug and enjoy a luxurious weekend. My standards for luxury travel are quite high, so I approached this stay with tempered expectations, especially considering the location in Palm Springs. Upon arrival, there was no valet available to assist with my car, which was not a major issue. However, as I walked through the entrance, a staff member rushed out of a door, causing it to slam into me. Rather than apologizing, he simply muttered, “Oh, sh*t,” and kept walking. When I politely suggested that an apology or excuse me would have been more appropriate, he curtly responded, “Well, you shouldn’t be standing there.” Check-in was a bit of a mixed experience. While I was greeted with a glass of champagne, which was a nice touch, the highlight was the front desk attendant who was absolutely lovely and even walked me to my room. The hotel also added a personalized brass name tag to the door, which was a thoughtful detail. The room itself, however, was underwhelming. It lacked basic amenities like bottled water, a blow dryer, an ironing board, and lotion, all of which we had to repeatedly request. The air conditioning vent was noticeably dirty, and the room was so dimly lit that we joked it felt like a cave. A floor lamp or additional lighting fixture would make a significant difference. The pool area was another disappointment. We waited over an hour for towels, which were unavailable, and the area was littered with trash, old food, plates, straws, plastic bags, and dirty towels. It wasn’t until I went to the front desk to request a cleanup that staff finally addressed the issue, sending out a team of five to tidy up. Despite these issues, most of the staff have been pleasant and accommodating. However, for a property that self-proclaims itself as an “Ultra Luxury Hotel,” it falls short of true luxury. The hotel could benefit from implementing more luxurious features and amenities while ensuring cleanliness and consistent service. Additionally, training staff to be more mindful and courteous, especially in their interactions with guests, is essential. For the price they’re charging, these are the minimum expectations. In my opinion, this hotel is more accurately a 4-star property, and there are several other high-end hotels in the area that I would consider more deserving of the luxury title.

My husband surprised me with a local staycation for our 16th wedding anniversary and the entire experience was divine. Given that we are locals I know Palm Springs like the back of my hand, I’ve passed the Colony Palms countless times but have never been on property. So, when my husband decided to surprise me with a weekend getaway here, I was shocked that this little gem has been sitting under my nose all along. Upon arrival we were promptly greeted by Jared the valet who welcomed us and got us situated. As I walked into the hotel I was immediately transported to old Hollywood, everything about the place exuded vintage charm, from the classic green and white décor to the rich wood furniture. As I stood there surveying the lobby under dim filament lighting with soft jazz filling the space I couldn’t help but feel like any moment Rita Hayworth was going to sashay through the lobby doors. At check-in we were greeted and cared for by a pleasant woman named Tara who served each of us a glass of bubbly and walked us to our suite where we were greeted with bronze door plates engraved with our name. We were blown away by this special gesture, it truly is the little touches that makes a place memorable. As we opened the door to our suite the whole experience went from great to amazing, the room was exquisite! The décor which was vintage charm meets contemporary coolness immediately drew us into the space. The room which was airy, and light featured a beautiful fireplace as the focal point along with a sitting area situated next to the bed which looked clean and comfortable. The marvelous restroom was large and included a claw foot tub, with a separate shower area. Two separate doors on each end of the room led to the balcony which overlooked the pool and restaurant and was large enough to accommodate a sofa and two club chairs along with a separate area for dining. After scanning the room, my eyes landed on two champagne flutes next to a bottle of champagne and chocolate covered strawberries along with a note wishing us a Happy Anniversary. By this point I was so pleasantly surprised with the attention to detail and exceptional service thus far that I was wishing the weekend would never end. Once we got settled, we decided to get dressed and head down to the pool for the day. Upon reaching the pool, we were immediately approached by our server Josh who welcomed us with a warm smile and ensured all our wants and needs were taken care of. After enjoying a delectable lunch, the rest of the day was spent sipping Rose poolside on a comfy daybed surrounded by lush green foliage with soft background music. The entire atmosphere was a vibe which catered to all my senses and left me feeling as if all the tension had melted out of my body the moment my toes touched the water. After such a lovely day we simply didn’t want to go off property for dinner, so we decided to dine at the restaurant. The ambiance of the restaurant was on par with the rest

My wife and I went for a getaway weekend without the kids and had an incredible time. We will definitely return. The property is beautiful, very green and feels like a literal oasis. The pool is probably the best feature, just the right size, a nice selection of chairs and umbrellas that make for a shady, cool experience. We spent most of our time just sitting there. The poolside food was excellent and the restaurant - right next to the pool - is stylish with a great menu. All the staff, from desk to valet to pool, were friendly, helpful and seemed proud to be a part of the hotel. We borrowed bikes and could ride around near the hotel. The location is perfect, far enough from the main ***** to be quiet but a 5 minute walk to all the shops and restaurants. The room was just right - comfortable bed, incredibly quiet, very clean and well maintained. I do a lot of vacation traveling, it's hard to find a hotel that really delivers on all front and the Colony Palms does just that.

We have a somewhat mixed review on this hotel. The location is great, the rooms are clean and comfortable and the pool area has a quiet adult pool with staff to take care of your beverage needs. On the downside, we went to the restaurant twice for breakfast and it was really an unfortunate experience with stale food and things that we sent back to the kitchen. The staff was nice about it and I suppose that has nothing to do with the our hotel stay... but it left a bad taste in our mouth. Oh well.