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We really loved our stay at Divi Phoenix 5/30/25-6/3/25. The property was beautiful in an excellent location that was walking distance to many things in town. Our room was comfortable and clean, plenty of room to spread out! We loved our pool bartender Dino, he made our time there so enjoyable. The beach on property offered plenty of chairs and palapas that we enjoyed every day! There are 2 hot tubs that we enjoyed everyday as well. Thank you so much for having us and we will be back!

everything was perfect until I reviewed my husband’s cc statement showing the charge for the room when everything was already paid for prior to arrival ..front desk requested a cc for any additional charges and to our surprise they charge us for the room we contacted the hotel immediately and according to them they didn’t charge us but their name was on the statement. charge is under investigation. But overall was a great experience

Enjoyed the stay. Stayed in some of the older units that hadn’t been upgraded yet and they were dated but clean and fine. Some other guests didn’t like the glass in the updated units balconies so maybe it was a good thing. Love the location and quiet end of the resort *****.

The resort is ok, and I honestly think it could be great if it ran properly but with the current cost, old moldy rooms and terrible staff, I can’t stay here again. Possibly was given the worst room in the place (506) beyond run down, everything falling apart, begged cleaning service to come and was told many different stories - “cleaning only comes once a week” or “the only day we don’t clean is Saturdays” couldn’t get a straight answer and could never call the front desk or contact cleaning. A hassle daily, for 7 days. The day they wanted to clean the room was the day we were checking out! While I was complaining to the front desk about an unclean room for 3 days (seriously what’s the point of staying in a hotel??) another woman came down complaining her room hadn’t been cleaned either. The tower is just so dingy. The pool and beach seem to be well kept but it is so windy daily and walking to town just seems a little too far. In summary, you’re not getting any bang for your buck here at all, I think there are better options

Property had everything you would want in a relaxing quiet vacation. Friendly staff, great pool and beach, not overcrowded, close enough to walk to the shops and restaurants but far enough away that it is a little quieter and more spread out.

Many portions of the property are rundown and desperately need renovation. Very limited eating options. Getting pool chairs is almost impossible unless you are willing to pay employees cash to reserve. Extremely disappointing.