棕櫚之家飯店 棕櫚灘

We stay at four and five star hotels and this did not seem like a five star hotel. The level of service of a five star is just not there. I will relate good and bad points: when I got to the hotel after a long drive and ordered a Mai Tai the bar tender lady clearly did not know how to make drinks. You should not have people at the bar that don't know bartending. The next morning at 7:30 I went downstairs to order a cappuccino but was told that the "espresso machine has not warmed up yet" so I had to go somewhere else. It was very difficult to figure out how to turn the warm water on in the shower, there should have been signs. Apparently there is a tiny button you have to press and then turn the faucet to the "cold" direction instead of the "hot" direction (???). Also, the photos of this hotel look much nicer than the actual hotel. The pool is very small. No VIP benefits at all. On the positive side I liked the drawer type safe in the room, the glass water bottles, the pretty flowers in the lobby, the car service and cushy rug in the room.

This is a very nice little hotel - rooms are sizeable, nice patios, well decorated and maintained. It’s close to the beach and the beach service was attentive and well set up. They got many of the small things right - waters on hand at valet, notifying beach service when en route, etc. Unfortunately mishandled our check in; room was not ready until 5pm and desk attendant mismanaged situation. The shower temperature was also finicky - could’ve been our room only but very hard to get a nice temperature.