阿爾特斯飯店的評論

住宿方回覆: Hi Willddaochupao, Warm Greeting from The Alts Hotel PalembangThank you for giving a good review for our hotel. We are pleased to know that you enjoyed your visit and we look forward to welcoming you back to The Alts Hotel PalembangCheers!General Manager

住宿方回覆: Hi Guest User,Thank you for your kind words. We are thrilled to hear that you found the room to be excellent. We always strive to provide a comfortable and pleasant environment for our guests. Additionally, we are pleased that you enjoyed the variety of breakfast options available. We aim to offer a wide selection to cater to all preferences and ensure a great start to the day. We hope to welcome you again soon!Cheers! General Manager

住宿方回覆: Hi, Guest User, Thank you very much for your feedback! We truly appreciate you taking the time to share your experience at our hotel. We are delighted to hear that you were pleased with the friendly and professional attitude of our staff. Providing excellent service and creating a welcoming atmosphere for all of our guests is a top priority for us.We also appreciate your input regarding the facilities and condition of the rooms. It is true that some aspects, such as the design and furnishings, may not yet match the standards of five-star hotels in your country. We understand how important it is to provide comfort that meets our guests' expectations, and we are planning to make improvements and updates in areas that need attention. This includes renovating furniture and upgrading the quality of in-room amenities.Constructive feedback like yours is incredibly helpful as we strive to enhance our services and facilities to better meet our guests' expectations. We hope to welcome you back to our hotel and provide you with an even more satisfying experience in the future. Thank you again for your valuable feedback!

住宿方回覆: Hi Guest User,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We are constantly striving to improve our services, and your input helps us identify areas that need attention. We hope to have the opportunity to provide you with a better experience in the future.Cheers General Manager

住宿方回覆: Hi 云龙,Thank you for sharing your wonderful feedback. We are delighted to hear that you were pleased with the comprehensive facilities we offer, as well as the cleanliness and neatness of the bedding. We also take great pride in maintaining a peaceful and comfortable environment for our guests. Your satisfaction is our priority, and we are grateful for your kind words. We look forward to having the pleasure of welcoming you back in the near future and providing you with another exceptional experience.Cheers!General Manager

住宿方回覆: Reply from the property:Hi Gaolaozhuang🤪, Thank you for your positive feedback! We're glad to hear that you had a good experience overall. We appreciate your suggestion about early check-in and will definitely take it into consideration to better serve our guests in the future. Cheers! General Manager.

住宿方回覆: Hi Anonymous User,Thank you for sharing your feedback with us. We appreciate your kind words about our reception staff and the spacious room. We apologize for any inconvenience you experienced due to the room’s distance from the escalator and the cleanliness of the linens. Your comfort and satisfaction are very important to us, and we will make sure to address these issues with our housekeeping team to improve future stays.We’re also sorry to hear about the pillows being too high for your preference; your input helps us consider options to enhance comfort for all our guests. Thank you again for your valuable feedback, and we hope to welcome you back for a better experience next time.Cheers! General Manager.

住宿方回覆: Hi Lyla, Terima kasih sudah memberikan pengalaman nya selama menginap di The Alts. Kami harap Anda akan merekomendasikan hotel kami kepada kolega dan teman Anda dan kami juga berharap dapat segera menyambut Anda kembali ke The Alts dalam waktu dekat. Cheers! General Manager.